ABM Industries, Inc. : ABM Recognized for Customer Care by the Port Authority of New York and New Jersey
06/01/2012| 10:30am US/Eastern
ABM Parking Services Honored with Second Consecutive Contractor Award
ABM (NYSE:ABM), a leading provider of integrated facility
solutions, today announced that ABM Parking Services has been honored
with a 2011 Customer Care Award by the Port Authority of New York and
New Jersey's (PANYNJ) Aviation Department for "Best Performance by a
Port Authority Contractor." The award was presented to ABM's team of
parking cashiers at LaGuardia Airport (LGA) May 3 at the PANYNJ's Annual
Awards Luncheon, marking the second consecutive year ABM has been
recognized with the honor.
The PANYNJ began its Customer Care initiative in 2005 due to its
commitment to not only meet, but exceed a satisfactory consumer rating
from patrons. The program incorporates feedback from an annual
airport-wide survey, an ongoing mystery shopping program, and direct
patron feedback in order to determine customer satisfaction levels and a
course of action to continually meet the ever-changing needs of
customers at John F. Kennedy International Airport (JFK), Newark Liberty
International Airport (EWR), and LaGuardia Airport (LGA). Since 2005,
ABM employees have received six Customer Care Awards.
In addition to the team award, the PANYNJ honored ABM Parking Services
Supervisor Seudat Tammassar with LaGuardia Airport's 2011 Employee of
the Year Award for going "above and beyond" based on his assistance of
an ailing airport patron.
"It is truly an honor to earn these recognitions from a valued client
like the Port Authority of New York and New Jersey," said ABM Parking
Services President Mark Muglich. "The multiple awards since 2005
underscore just how seriously we are committed to providing an
outstanding customer experience on behalf of our clients. We look
forward to continuing our long partnership with the Port Authority and
ensuring world-class parking services for its airports' millions of
passengers each year."
ABM provides the Port Authority of New York and New Jersey's Aviation
Department with 24/7 parking services for approximately 50,000 parking
spaces at JFK, EWR and LGA, employing more than 600 workers at the
airports, making it the single largest parking contract in the country.
ABM (NYSE:ABM) is a leading provider of integrated facility solutions.
Thousands of commercial, industrial, government and retail clients
outsource their non-core functions to ABM for consistent quality service
that meets their specialized facility needs. ABM's comprehensive
capabilities include expansive facility services, energy solutions,
commercial cleaning, maintenance and repair, HVAC, electrical,
landscaping, parking and security, provided through stand-alone or
integrated solutions. With more than $4 billion in revenues and 100,000
employees deployed throughout the United States and various
international locations, ABM delivers custom facility solutions to meet
the unique client requirements of multiple industries -- ranging from
healthcare, government and education to high-tech, aviation and
manufacturing. ABM leverages its breadth of services, deep industry
expertise and technology-enabled workforce to preserve and build value
for clients' physical assets. ABM Industries Incorporated, which
operates through its subsidiaries, was founded in 1909. For more
information, visit www.abm.com.
Chas Strong, 770.953.5072
David Farwell, 212.297.9792
© Business Wire 2012