AGCO (NYSE: AGCO), a worldwide manufacturer and distributor of
agricultural equipment and infrastructure, announced today the launch of
Fuse Connected Services, a new customer offering through AGCO dealers.
Fuse Connected Services combines the right machines, technology, parts,
service and support to help customers optimize their operation and
maximize uptime through preventative maintenance, machine condition
monitoring and year-round consultation. The services will launch at
select AGCO dealers in North America and Western Europe in the third and
fourth quarters of 2015.
Supported by AGCO Parts, AGCO Service and AGCO Advanced Technology
Solutions (ATS), Fuse Connected Services is designed to help growers
improve overall farm efficiency by reducing maintenance and input costs,
improving yields and enabling more informed business decisions.
At launch, two to three service packages will be available, varying by
region, with different degrees of hands-on dealer support. Level one
enables customers to conduct self-monitoring, data transfer and
management plus set-up, calibration and operation support from the
global Fuse Contact Center via phone, live chat and email. Higher level
packages offer proactive, remote condition monitoring by dealer experts,
off-season inspections and reviews, operational consultation and
training. Specific service packages and pricing will vary based on
individual customer needs and dealer capabilities.
Many of the services will be enabled by a new release of AGCO’s
AgCommand telemetry product. A redesigned user interface and several new
features give monitoring specialists the information they need to
address and avoid costly machine downtime. Future releases of AgCommand
will further enhance AGCO dealers’ customer support and remote
“We at AGCO believe successful farming isn’t just about the best
machines or the most expensive seeds. It’s about smart management
practices that help you get the most out of your land and resources,”
said Eric Hansotia, senior vice president, Global Crop Cycle, ATS and
Dealer Tech Support at AGCO. “Fuse Connected Services will more fully
leverage the expertise of our dealers to help our customers do just
that, with the right combination of equipment, technology and service to
achieve the truly optimized farm.”
“Our dealer network is excited to introduce these new capabilities. We
will onboard our dealers in phases over the next two to three years,
with the full support of AGCO,” said Boris Schoepplein, vice president,
AGCO Parts and global Fuse Connected Services lead.
Services will be phased in gradually this year and next, starting with
Challenger and Gleaner dealers in North America, followed by Challenger
and Fendt dealers in Western Europe in the first half of 2016. Other
markets are expected to begin piloting and offering Fuse Connected
Services in 2016 and 2017.
Fuse Connected Services and Fuse Technologies are the key offerings of
AGCO’s overarching Fuse precision agriculture and precision machine
management initiative, supporting AGCO’s core brands in all regions.
AGCO is the first agriculture equipment manufacturer to embrace the open
approach to precision farming, respecting grower data privacy choices
and facilitating customer connections with third party service providers
through an increasing list of strategic partners.
For more information about Fuse Connected Services and AGCO’s precision
farming technologies, visit: www.AGCOtechnologies.com.
© 2015 AGCO Corporation. Fuse and AgCommand are registered trademarks of
AGCO (NYSE: AGCO) is a global leader in the design, manufacture and
distribution of agricultural equipment. AGCO supports more productive
farming through a full line of tractors, combines, hay tools, sprayers,
forage equipment, grain storage and protein production systems, seeding
and tillage implements and replacement parts. AGCO products are sold
through five core equipment brands, Challenger®, Fendt®, GSI®, Massey
Ferguson® and Valtra® and are distributed globally through a combination
of approximately 3,100 independent dealers and distributors in more than
140 countries. Founded in 1990, AGCO is headquartered in Duluth, GA,
USA. In 2014, AGCO had net sales of $9.7 billion. For more information,
visit http://www.AGCOcorp.com. For
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