Agilysys : Deconstructing the Formula for Great Guest Experience Via POS Mobility
January 11, 2017 at 02:38 am EST
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An article By Teri Howe, Principal Product Manager at Agilysys
Stating the blatantly obvious, customer happiness matters. The greatest luxury property can receive 1 Star as a result of bad service. Beautiful, lushly landscaped pools or breathtaking outdoor terrace views are all for naught in the wake of a poor guest experience. High investments in marketing campaigns and sophisticated loyalty programs can be erased by absent, harried or slow service.
While many variables factor into that 5-star 'Wow' guest experience, one of the key variables is speed of service. This article deconstructs
the factors that determine speed of service to show how you can start calculating the benefit of POS mobility.
Agilysys Inc. published this content on 11 January 2017 and is solely responsible for the information contained herein. Distributed by Public, unedited and unaltered, on 11 January 2017 07:38:04 UTC.
Original documenthttp://www.agilysys.com/company/news-and-events/2017/1/deconstructing-the-formula-for-great-guest-experience-via-pos-mobility
Public permalinkhttp://www.publicnow.com/view/053A5F4EAFB8BCA2B3CFFE602574EA08155113E8
Agilysys, Inc. is a provider of hospitality software that delivers cloud-native software-as-a-service (SaaS) and on-premises solutions for hotels, resorts, cruise lines, casinos, corporate foodservice management, restaurants, universities, stadiums, and healthcare. The Company offers software solutions to the hospitality industry, including point-of-sale (POS), property management (PMS), inventory and procurement, payments, and related applications, to manage the entire guest journey. It is a developer and marketer of software-enabled solutions and services to the hospitality industry, including software solutions with third-party hardware and operating systems; subscriptions and maintenance; and professional services. Its POS solutions include InfoGenesis, IG Flex, IG Kiosk, IG KDS, IG OnDemand, IG Quick Pay, IG Smart Menu, IG PanOptic Kiosk, and IG Digital Menu Board. Its PMS solutions include Agilysys LMS, Agilysys Versa, Agilysys Stay, and others.
AGILYSYS, INC. 
