Mining the wealth of data that is available to hotels is both an art and a science. Analytics requires looking at historical and current intelligence combined with a dash of reading tea leaves to make smart decisions. With a combination of machine learning, predictive analytics and human intelligence, smart analytics requires nimble strategies and technology to empower staff to make service and operational improvements based on customer and business intelligence. In this executive roundtable, experts discuss what hotels can do to avoid mishandling and missing the benefits of available data.
In this article, HT talks to Michael Blake, CEO, Hospitality Technology Next Generation (HTNG) and Jim Walker, SVP of Global Revenue, Agilysys.
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Agilysys Inc. published this content on 19 September 2017 and is solely responsible for the information contained herein. Distributed by Public, unedited and unaltered, on 19 September 2017 20:09:02 UTC.
Original documenthttps://www.agilysys.com/company/news-and-events/2017/9/harnessing-the-hotels-iq
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Agilysys, Inc. is a provider of hospitality software that delivers cloud-native software-as-a-service (SaaS) and on-premises solutions for hotels, resorts, cruise lines, casinos, corporate foodservice management, restaurants, universities, stadiums, and healthcare. The Company offers software solutions to the hospitality industry, including point-of-sale (POS), property management (PMS), inventory and procurement, payments, and related applications, to manage the entire guest journey. It is a developer and marketer of software-enabled solutions and services to the hospitality industry, including software solutions with third-party hardware and operating systems; subscriptions and maintenance; and professional services. Its POS solutions include InfoGenesis, IG Flex, IG Kiosk, IG KDS, IG OnDemand, IG Quick Pay, IG Smart Menu, IG PanOptic Kiosk, and IG Digital Menu Board. Its PMS solutions include Agilysys LMS, Agilysys Versa, Agilysys Stay, and others.
AGILYSYS, INC. 
