Agilysys : How technology is transforming hotel point-of-sale systems
April 19, 2018 at 02:27 pm EDT
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Technology is allowing for an extreme and pronounced change in point-of-sale systems. What used to be about operational efficiency is now all about the guest experience. Technology has transformed point of sale into point of experience, said Mike Hinojosa, senior director of product management at Agilysys.
'Hotels can spend millions of dollars on a remodel but if they don't have the right point of experience, it can still result in a one- or two-star rating,' he said. 'Of all the POS technology, mobile is the most accessible, real and not futuristic. Mobile is now.'
Mobile POS provides several benefits for hotels and guests alike. With mobile POS, the speed of service is dramatically increased because the staff can bring mobile ordering directly to guests, anywhere on property. 'Your staff are now your brand ambassadors-they are the face of the property and can give the best personal experience for those guests they are quickly serving,' Hinojosa said.
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Agilysys Inc. published this content on 19 April 2018 and is solely responsible for the information contained herein. Distributed by Public, unedited and unaltered, on 19 April 2018 18:26:02 UTC
Agilysys, Inc. is a provider of hospitality software that delivers cloud-native software-as-a-service (SaaS) and on-premises solutions for hotels, resorts, cruise lines, casinos, corporate foodservice management, restaurants, universities, stadiums, and healthcare. The Company offers software solutions to the hospitality industry, including point-of-sale (POS), property management (PMS), inventory and procurement, payments, and related applications, to manage the entire guest journey. It is a developer and marketer of software-enabled solutions and services to the hospitality industry, including software solutions with third-party hardware and operating systems; subscriptions and maintenance; and professional services. Its POS solutions include InfoGenesis, IG Flex, IG Kiosk, IG KDS, IG OnDemand, IG Quick Pay, IG Smart Menu, IG PanOptic Kiosk, and IG Digital Menu Board. Its PMS solutions include Agilysys LMS, Agilysys Versa, Agilysys Stay, and others.