Scammers are seeking to steal utility customers'
ST. LOUIS, May 15, 2012 /PRNewswire/ -- Ameren
officials today issued a statement that a scam is
impacting Ameren customers in Illinois and Missouri in
an effort to illegally obtain their Social Security
The Better Business Bureau reports this scam has
affected utility customers in several states. According
to reports, the scam claims President Barack Obama is
applying payments or credits of up to $1,500 to the
customer's utility bill. This is false. The
scam calls for customers to make a payment
"today" by using a bank routing number
supplied by the scammers, and the number appearing on
the back of their Social Security cards as the bank
account number. The bank routing number is fraudulent
and cannot be used to pay a utility bill.
According to reports, scammers have visited customers
in person, posted fliers and used social media and
texting to send this false message.
"We have identified customer accounts that may
have been scammed by these identity thieves and are
notifying them." said Carole Hunt, assistant
treasurer, Ameren Services. "We carefully guard
our customers' account information and always
advise them to use Ameren-authorized payment
If an Ameren customer has recently made a transaction
as described, they may call Customer Service in
Illinois at 800.755.5000, or, Missouri at 800.552.7583.
Ameren offers these tips against scammers:
Never give your credit card, debit card, Social
Security, ATM, checking or saving account numbers to
anyone who comes to your home, calls or sends an
email requesting this information.
If a caller claims to be an Ameren representative and
asks for immediate payment over the phone or requests
other personal information, hang up and call
800.755.5000 in Illinois or, 800.552.7583 in
Never allow anyone into your home who wants to check
your electrical wiring, natural gas pipes or
appliances unless you have scheduled an appointment
or have reported a natural gas leak and the person
has proper identification.
Photo identification is carried by every Ameren
employee and includes name, employee number and an
official Ameren logo.
If you suspect someone is impersonating an Ameren
employee, end the conversation and immediately call
your local police and then Ameren Illinois,
800.755.5000, or Ameren Missouri, 800.552.7583.
With assets of approximately $23 billion, Ameren serves
2.4 million electric customers and more than 900,000
natural gas customers in a 64,000-square-mile area of
Missouri and Illinois.