AMERICAN WATER WORKS COMPANY, INC. Joe Loughmiller
Office 317-885-2434
Cell 317-903-7431 joe.loughmiller@amwater.com
Indiana American Water Switching to Monthly Billing for Residential Customer in Northwest IndianaGary, Ind. (March 30, 2015) - Beginning in April, Indiana American Water is transitioning customers in its Northwest Indiana District who were formerly billed bimonthly to monthly billing. The change, which was approved earlier this year by the Indiana Utility Regulatory Commission (IURC), will affect all residential customers in the area. Nearly all other types of customers in northwest Indiana are already receiving monthly bills.
"The switch to monthly billing will make household budgeting easier since customers will be receiving 12 smaller bills throughout the year," said Indiana American Water President Alan DeBoy. "The change will also help customers to better manage their water usage and to detect and fix plumbing leaks sooner since they will be receiving more frequent and timely information about their water usage."
The April bill for all northwest Indiana customers will be prorated and will cover service fees and water usage charges from their last bimonthly bill through the current billing date. For customers that received their last bill in February, the April bill will cover all water charges from February through their April billing date. For those that were last billed in March, the April bill will include charges since March through the April billing date. All customers will be billed each month in northwest Indiana starting April 1, 2015.
Customers can also sign up for paperless billing to reduce the amount of mail, waste and clutter associated with receiving bills through the mail. Participating customers will receive an e-mail notification when their bill is ready to view each month. There is no charge for this service and customers will have easy access to electronic versions of any materials they would have received with their paper bill.
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PRESS RELEASE www.amwater.com
INDIANA AMERICAN WATER SWITCHING TO MONTHLY BILLING IN NORTHWEST INDIANA
The company also offers an automatic payment program to help customers ensure their water bills are paid on time, every time, directly from their checking or savings account. The service is free and customers can discontinue it at any time.
To sign up for paperless billing or the automatic payment program, click on the MY H2O online link at www.indianaamwater.comor call our Customer Service Center at (800) 492-8373.
Indiana American Water's Northwest Indiana District provides water service to several communities in the area, including Gary, Hobart, Merrillville, Chesterton, Burns Harbor, Portage, Porter, South Haven, Winfield, Shorewood Forest and White Oaks. The total population served in northwest Indiana is more than 250,000 people.
Indiana American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to more than
1.2 million people. Founded in 1886, American Water (NYSE: AWK) is the largest publicly traded U.S. water and wastewater utility company. With headquarters in Voorhees, N.J., the company employs approximately 6,400 dedicated professionals who provide drinking water, wastewater and other related services to an estimated 15 million people in more than 45 states and parts of Canada. More information can be found at www.amwater.com.
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PRESS RELEASE www.amwater.com
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