Important message from Amlin London Claims team

19 Sep 2013

ECF problems

Dear all,

We share your frustration at the current system failures with the IMR, restricting our ability to review and process claim transactions on ECF.

We do not believe however that client service should stop as a result of a system failure.

To that effect, we are willing to see claim presentations in our office at St Helen's, One Undershaft, or, via email, if that is a viable alternative.

We are also willing to consider payments, where appropriate, under our "Amlin Advance" scheme. Please contact Steve Harlow for further information on that scheme.

If you need to see a claims adjuster please note the following key contact details below. If you regularly deal with a claims adjuster not listed please contact them directly.

Reinsurance - Marine XL
marxlclaims@amlin.co.uk
James Knight: 020 7746 1772

Reinsurance - Reinsurance Casualty
reinsurancecasualtyclaims@amlin.co.uk
Ben O'Neill: 7746 1843

Reinsurance - Non Marine Reinsurance
RIClaims@amlin.co.uk
Steve Harlow: 7746 1757

Reinsurance - Pro-rata
prorataclaims@amlin.co.uk
Steve Harlow: 7746 1757

Property & Casualty - Direct Casualty/Liability
directliabilityclaims@amlin.co.uk
Adam Payne: 7746 7240

Property & Casualty - Direct Property
Direct.propertyclaims@amlin.co.uk
Gavin Coley: 7746 1826

Property & Casualty - Professional Indemnity
PIClaims@amlin.co.uk
Adam Payne: 7746 7240

Property & Casualty - FTC
FTC-claims@amlin.co.uk
Barry Cole: 7746 1780

Marine - Marine Hull
hullclaims@amlin.co.uk
Steve Baker: 7746 1403

Marine - Marine Liability
marineliabilityclaims@amlin.co.uk
Alan Hildrew: 7746 1488

Marine - War & Terrorism
warclaims@amlin.co.uk
Gavin Coley: 7746 1826

Marine - Yachts
yachtclaims@amlin.co.uk
Steve Baker: 7746 1403

Marine - Energy
energyclaims@amlin.co.uk
Gavin Coley: 7746 1826

Marine - Specie
specieclaims@amlin.co.uk
Barry Cole: 7746 1780

Marine - Cargo
cargoclaims@amlin.co.uk
Tom Newman: 7746 1085

Marine - Bloodstock
equineclaims@amlin.co.uk
Steve Baker: 7746 1403

Aviation & Space
Aviation-claims@amlin.co.uk
Julian Smith: 7746 1915

If you have any questions / queries, please do not hesitate to contact the Undersigned.

Louis Thorne
Performance Claims Manager
Amlin Underwriting Ltd
Louis.thorne@amlin.co.uk
020 7746 1819

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