19 Sep 2013
ECF problems
Dear all,
We share your frustration at the current system failures with the IMR, restricting our ability to review and process claim transactions on ECF.
We do not believe however that client service should stop as a result of a system failure.
To that effect, we are willing to see claim presentations in our office at St Helen's, One Undershaft, or, via email, if that is a viable alternative.
We are also willing to consider payments, where appropriate, under our "Amlin Advance" scheme. Please contact Steve Harlow for further information on that scheme.
If you need to see a claims adjuster please note the following key contact details below. If you regularly deal with a claims adjuster not listed please contact them directly.
Reinsurance - Marine XL
marxlclaims@amlin.co.uk
James Knight: 020 7746 1772
Reinsurance - Reinsurance Casualty
reinsurancecasualtyclaims@amlin.co.uk
Ben O'Neill: 7746 1843
Reinsurance - Non Marine Reinsurance
RIClaims@amlin.co.uk
Steve Harlow: 7746 1757
Reinsurance - Pro-rata
prorataclaims@amlin.co.uk
Steve Harlow: 7746 1757
Property & Casualty - Direct Casualty/Liability
directliabilityclaims@amlin.co.uk
Adam Payne: 7746 7240
Property & Casualty - Direct Property
Direct.propertyclaims@amlin.co.uk
Gavin Coley: 7746 1826
Property & Casualty - Professional Indemnity
PIClaims@amlin.co.uk
Adam Payne: 7746 7240
Property & Casualty - FTC
FTC-claims@amlin.co.uk
Barry Cole: 7746 1780
Marine - Marine Hull
hullclaims@amlin.co.uk
Steve Baker: 7746 1403
Marine - Marine Liability
marineliabilityclaims@amlin.co.uk
Alan Hildrew: 7746 1488
Marine - War & Terrorism
warclaims@amlin.co.uk
Gavin Coley: 7746 1826
Marine - Yachts
yachtclaims@amlin.co.uk
Steve Baker: 7746 1403
Marine - Energy
energyclaims@amlin.co.uk
Gavin Coley: 7746 1826
Marine - Specie
specieclaims@amlin.co.uk
Barry Cole: 7746 1780
Marine - Cargo
cargoclaims@amlin.co.uk
Tom Newman: 7746 1085
Marine - Bloodstock
equineclaims@amlin.co.uk
Steve Baker: 7746 1403
Aviation & Space
Aviation-claims@amlin.co.uk
Julian Smith: 7746 1915
If you have any questions / queries, please do not hesitate to contact the Undersigned.
Louis Thorne
Performance Claims Manager
Amlin Underwriting Ltd
Louis.thorne@amlin.co.uk
020 7746 1819
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