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Audi : SUV changing colour, firm blames it on hard tap water

01/28/2015 | 12:18pm US/Eastern

BHOPAL: If much-vaunted German engineering can't weather Gwalior's tap water, can its snazzy car fleet stand little chance in extreme conditions? To the horror of Gwalior businessman, Dhruv Gupta, his gleaming high-end white Q7 SUV of Audi turned a deeper shade of pale within few months. And German car maker, Volkswagen, blamed it on Gwalior's hard water, the piped lifeline of city's households.

"Phenomenon of discoloration on account of extraneous factors like use of alkaline, hard water for washing and is not considered to be a manufacturing/product concern," wrote an officer of customer services, Audi India division of Volkswagen Group Sales India Pvt Ltd. This reply came after exchange of communications between Gupta and Audi.

Speaking to TOI, Gupta said, "What an embarrassment? I brought a white Audi which turned yellow and now the company is blaming it on water supply of Gwalior. There are several Audis in my area, which are washed with same water and colour remains same."

He purchased the Audi Q7 white technology pack from Audi Indore in January 2014.

"I took the car to company. They gave a fresh coat of paint and gave it back to me. But again the car started turning yellow. It happened three times. I could drive the Rs 80-lakh SUV for only eight months. Rest of the time, it was with company for repair. I have been repaying loan and interest on Audi's magical colour-changing car," said Gupta.

He said company has also accepted the colour-changing problem of this model in a written correspondence. Gupta is all set to file a legal suit against the company. TOI contacted the company for response, but reply is awaited.

(c) 2015 Bennett, Coleman & Company Limited

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