Banco Bilbao Vizcaya Argentaria : There are two sides to the digital banking story for small businesses – but there’s a happy ending

'Education,' she says. 'With digital capabilities growing rapidly, especially from fintechs and other disruptors, not only is it important for banks to innovate and disrupt from within, but the banking industry also has a responsibility to educate its clients. Some people don't even know that we keep digital copies of check deposits they make for their own security and records.'

So while Dobers encourages clients to skip the lines at branches for easier and faster digital solutions, she also encourages them to utilize those same branches to ask a banker to help them navigate digital banking products tailored to help their business operations run smoothly. Branches and digital transformation are not on opposite ends of the spectrum, she says.

And for the older generation of owners who aren't sold on the digital trends?

A lot of them at least want the option…

'I find it interesting, because there is a bit of a curiosity among some business owners. While some of the older ones want a face-to-face transaction, a lot of them at least want the option to have those digital solutions at their disposal. That's a start.'

As Dobers notes, though, it's up to the banking industry to keep the momentum going.

Digital products for small business owners that BBVA Compass offers include:

To learn more, visit BBVA Compass' Small Business Banking pag e.