30 Aug 2014 08:00 GMT

Barclays and Barclaycard are taking some additional measures to support their personal and business customers who are affected by the travel restrictions in place due to the cloud of volcanic ash moving across Europe.

Contacting Barclays

Barclays customers who are stranded abroad, have family stranded abroad or who may be affected by the Bardarbunga volcano eruption should call our 24 hour helpline on +44 (0)1928 584440.

Barclays customers with a travel insurance claim should call:

Barclays Travel Insurance

In the first instance customers need to contact their airlines or their tour operator / travel agent (if booked through one) who are responsible for either a refund or alternative travel.

Closure of airspace and grounding of aircraft as a result of a volcanic ash cloud is covered by our Travel and Travel Plus policies and where applicable additional costs around delayed departures, abandonment and cancellation, and enforced stay abroad will be paid within policy terms.

All Barclays Travel Insurance policies provide up to 14 days cover free of charge if the customer is unable to return home before their cover ends. We will review the extension period if required.

Current accounts

We will continue to support all our customers throughout this difficult time and ask any customer impacted and in need of emergency support to contact the bank and discuss how we can help.

Access to emergency cash for stranded children/relatives of customers

Customers wishing to send emergency cash abroad can do so via Barclays emergency cash transfer process if the recipient is a Barclays customer or for customers wishing to get emergency cash to non-customers, we suggest they contact Western Union.

Barclaycard customers

Customers affected by the eruption of the Bardarbunga volcano and who are in need of emergency funds, a temporary increase to their credit limit, or who are unable to make or who have missed payments should call us on 0800 151 0900 or from abroad: +44 (0)1604 230 230 and we'll do whatever we can to help.

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