BMC Software, Inc. : BMC Software's Remedy IT Service Management Suite Awarded ITIL® V3 Certification
02/14/2012| 07:50am US/Eastern
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With PinkVERIFY? Certification from Pink Elephant, BMC helps
customers cut complexity and costs with integrated solution
BMC Software (NASDAQ: BMC),
the leader in IT
Service Management (ITSM), today announced that its Remedy IT
Service Management Suite was awarded the PinkVERIFY? IT Infrastructure
Library® (ITIL®) V3 certification by Pink Elephant, the world's leading
IT service management education and consulting provider.
The market requires that IT tightly align with the overall strategy and
goals of the organization it supports. As an ITIL-certified solution,
BMC's Remedy IT Service Management Suite helps IT organizations
demonstrate their business value by reducing complexity and costs while
making customer support, change, asset and request management a
seamless, integrated process.
"The PinkVERIFY program was created to help ITSM practitioners identify
software tools that would support their aims to embrace the best
practices described in the ITIL framework," said David Ratcliffe,
president, Pink Elephant. "As the first vendor to be awarded PinkVERIFY
ITIL V3 certification for their Remedy IT Service Management Suite in
2008, we congratulate BMC on achieving another important milestone. The
PinkVERIFY stamp of approval shows the industry at large that BMC
continues to demonstrate a strong commitment to supporting the latest
ITSM practices with their state-of-the-art technologies."
To obtain certification, the Remedy IT Service Management Suite was
assessed against ITIL terminology, definitions, functionality and
workflow requirements by an experienced Pink Elephant consultant with
the highest level of ITIL certification. This assessment confirmed
compatibility with the following 11 ITIL V3 processes:
-
Incident Management
-
Problem Management
-
Change Management
-
Service Asset & Configuration
-
Release & Deployment Management
-
Request Fulfillment
-
Event Management
-
Service Level Management
-
Service Catalog Management
-
Knowledge Management
-
Availability Management
"As the industry leader for ITSM solutions, BMC Software is committed to
providing customers with products that are aligned with the latest in
industry standards and best practices," said Rohit Gupta, vice president
of research and development, BMC. "With this certification, BMC's Remedy
IT Service Management Suite will continue to maintain its position as
the number one choice for ITIL-aligned service management processes."
BMC delivers the industry's most complete ITIL solution, including the
first service support suite accredited for ITIL V2 and V3, as well as
the first ITIL-compliant certification from the United Kingdom Office of
Government Commerce (OGC) and the APM Group Ltd.
Additional Information
Business runs on IT. IT runs on BMC Software.
More than 25,000 IT organizations - from the Global 100 to the smallest
businesses - in over 120 countries rely on BMC Software to manage their
business services and applications across distributed, mainframe,
virtual and cloud environments. With the leading Business Service
Management platform, Cloud Management, and the industry's broadest
choice of IT management solutions, BMC helps customers cut costs, reduce
risk and achieve business objectives. For the four fiscal quarters ended
December 31, 2011, BMC revenue was approximately $2.2 billion. For more
information about BMC Software (NASDAQ: BMC), please visit www.bmc.com.
BMC, BMC Software, and the BMC Software logo are the exclusive
properties of BMC Software Inc., are registered with the U.S. Patent and
Trademark Office, and may be registered or pending registration in other
countries. All other BMC trademarks, service marks, and logos may be
registered or pending registration in the U.S. or in other countries.
All other trademarks or registered trademarks are the property of their
respective owners. © Copyright 2012 BMC Software, Inc.
ITIL® is a Registered Trade Mark of the Office of Government Commerce in
the United Kingdom and other countries.
IT Infrastructure Library® is a registered trademark of the Office of
Government Commerce and is used here by BMC Software, Inc., under
license from and with the permission of OGC.
BMC Software
Tara Hanney, +1 713 918 2745
Tara_Hanney@bmc.com
or
Ogilvy
PR Worldwide
Analisa Schelle, +1 415 677 2721
Analisa.Schelle@ogilvy.com
© Business Wire 2012
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