BOC Hong Kong : 2016 Corporate Social Responsibility Report

Effective Use of Resources 31

Promoting Green Finance Services 33

Supporting Environmental Protection 34

Sharing Achievements 35

Developing Talent 37

Serving the Community 38

Promoting Sports and Culture Diversity 39

Supply Chain Management 41

CSR Performance Data Overview 43

GRI G4 Content Index 47

HKEx ESG Reporting Guide Content Index 57

7.

Caring for Employees 24

People-oriented Approach 24

Compliance Culture 26

Occupational Health and Safety 26

Work-life Balance 28

Note: Please refer to 2016 Annual Report for details of Corporate Governance and Awards and Recognition.

1

About this Report

Scop

social Kong

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e of the Rep

Scope of the Report

Report gi

responsibili

This Report g ves an annual overview of the corporate social responsibil ty ("CSR") performance of BOC Hong

Preparing this Report

This Report is prepared in accordance with the "Core Option" of the Global Reporting Initiative ("GRI") G4 Sustainability Reporting Guidelines and the

(Holdings)

Kong (Holdings)

Limited1 ("the Company") and its

Environmental, Social and Governance ("ESG")7 Reporting Guide (Main Board Listing

sidiaries [comp

subsidiaries [comprising Bank of China (Hong Kong) ("BOCHK"), Chiyu Banking Corporation Limited2 ("Chiyu Bank") and others3, collectively referred to as "the Group" or "we"]4 during 20165.

This Report serves as part of our annual reporting for our major stakeholders to better understand the Group's CSR initiatives, endeavours and related performance. To fully understand the Company's performance, this Report should be read together with the 2016 Annual Report , which is available on our website.

The Report covers the Group's CSR management, stakeholder engagement, business development and economic contributions, caring for employees, environmental protection, contributions to communities and supply chain management. Corporate Governance is an integral part of CSR, and the related disclosure is contained in the 2016 Annual Report .

Unless otherwise stated, the information and data in this Report cover the period from 1 January 2016 to 31 December 20166.

Rules Appendix 27) issued by the Hong Kong Exchanges and Clearing Limited ("HKEx"). In this Report, we explain the impacts of the Group's daily operations on the economy, environment and society and disclose the Group's CSR performance. The Group maintains regular communication with its stakeholders in its daily operation to better understand their areas of concern.

Section 11 of this Report outlines the relevant CSR data. The calculation methods for data used for this Report are stated where appropriate. To increase data accuracy, past data and information for certain indicators have been restated with effects and reasons reflected and explained where appropriate8.

The Report was approved by the Board following the review by the Group's senior management and CSR Committee.

Your Feedback

Please share your feedback on our CSR report by filling in the online feedback form .

If you have any other comments, please contact our Corporate Social Responsibility Team (email: csr@bochk.com)9.

1 G4-3

2 On 22 December 2016, the Company made a joint statement with Bank of China Limited in relation to the disposal of all the issues shares of Chiyu Bank. The disposal was completed on 27 March 2017. Upon completion, Chiyu Bank ceased to be a subsidiary of both the Company and BOCHK.

3 The Company has completed the acquisition of share capital of BOC Malaysia on 17 October 2016. Its CSR performance has been included in this report.

4 G4-7

5 G4-13

On 18 December 2015, the Company made a joint announcement with Bank of China Limited in relation to the disposal of all the issued shares of Nanyang Commercial Bank Limited ("NCB"). The disposal was completed on 30 May 2016. Upon completion, NCB ceased to be a subsidiary of both the Company and BOCHK. Unless stated otherwise, this Report does not include the CSR performance of NCB.

6 G4-28

7 G4-32 2

8 G4-22

9 G4-31