Caltex moves quickly in response to E10 issue at M4 Eastbound

25 June 2015


Caltex Australia has moved quickly to respond to fuel issues at the M4 Eastbound site in Sydney.

Caltex shut down the pumps for that product as soon as the issue was known. The problem is isolated to the E10 product at this site only - there are no other products or sites affected.


Caltex is sorry for the inconvenience to customers and will fully reimburse them for any out-of-pocket expenses incurred as a result of the fuel.


Customers are encouraged to hold onto their receipts and call our customer team on 1800 240 398 for assistance.


We take the quality of our fuel very seriously. Caltex prides itself on supplying high quality fuel and responds quickly in the rare case of any problems such as that occurring today.


The issue is being investigated by our technical team and it appears that water may have entered the tanks. The affected pumps will remain offline until the issue has been rectified.


Caltex Australia

With a commitment to Australia tracing back to 1900, Caltex has grown to become the nation's outright leader in transport fuel. Caltex supplies one-third of all Australia's transport fuels and is unique in this market for being the only major brand listed on the Australian Securities Exchange. Through its comprehensive supply chain, Caltex has forged its reputation for providing safe and reliable supply of high-quality fuels to a diverse number of customer segments, including retail, mining, agriculture, aviation, transport, small-to-medium enterprises, marine, automotive and government. Caltex is also one of Australia's largest convenience retailers and franchisors, with over 85% of its stores operated by franchisees.


Media contact

Sam Collyer

Senior Media & Communications Adviser

P: (02) 92505094

sam.collyer@caltex.com.au


Customer contact:

Customer Feedback Group

(Mon - Fri 8:30am - 5:00pm EST)

1800 240 398

cfg@caltex.com.au

distributed by