Carillion Advice Services adopts Eclipse case management software solution
Following an exhaustive selection process, Carillion Advice Services has implemented Eclipse's Proclaim Case Management Software solution.

Carillion Advice Services operates in the expanding and developing area of legal and advice services.

10th June 2013
As a group, Carillion employs 40,000 people and generates global revenues of over £4billion. Majoring in construction and investment activities, Carillion has expanded its portfolio to offer legal and advice services, with CAS delivering quality, timely, advice to individuals and organisations.

CAS operates in both the public and private sectors and is known for both quality and the competitive rates at which advice is provided. The innovative CAS model and expertise in managed legal service and outsourcing offers a highly scalable platform for growth.

CAS recently won a 5-year contract with the Legal Aid Agency to provide legally aided telephone advice (having last year taken over the contract holder, Eaga).

Managed by Carillion Legal, the contract is being run by CAS which is now the country's largest advice provider of its type.

Following an exhaustive selection process, Carillion chose Eclipse's Proclaim system to manage all core CAS advice and matter progression work.

Proclaim provides a complete, centralised desktop solution for all CAS fee earners and advisors, managing the full lifecycle of each file, from inception to conclusion.

 "Of key importance for us was a solution that provides a slick and user-friendly environment for our advisors, whilst also providing the best possible experience for the people we help..."


- Helen Ord, Head of Carillion Advice Services 

Helen Ord, who heads CAS, commented: "Of key importance for us was a solution that provides a slick and user-friendly environment for our advisors, whilst also providing the best possible experience for the people we help.

Proclaim fits the bill on both accounts, and in it we have found the perfect framework in which to deliver our service promise."

Eclipse's Chief Business Executive, Russell Thomson, commented: "We are delighted to welcome Carillion onboard - Proclaim provides a fantastic solution for organisations wanting to deliver an optimum service experience both internally and externally. We look forward to a long and successful relationship."

About Carillion
Carillion is a leading integrated support services company with a substantial portfolio of Public Private Partnership projects and extensive construction capabilities.

The Group had annual revenue in 2012 of some £4.4 billion, employs around 40,000 people and operates across the UK, in the Middle East and Canada.

The Group has four business segments:

Support services - this includes facilities management, facilities services, energy services, rail services, road maintenance, utility services and consultancy businesses.

Public Private Partnership (PPP) projects - this includes our investing activities in PPP projects in our chosen sectors of defence, health, education, transport, secure, energy services and other Government accommodation.

Middle East construction services - this includes our building and civil engineering activities in the Middle East.

Construction services (excluding the Middle East) - this includes our building, civil engineering and developments activities in the UK and our construction activities in Canada.

SPL Powerlines Group is the leading independent Rail Electrification Specialist across Europe. Operating in 13 countries with revenues in excess of 190 million Euros. With over 450 lineman and significant plant assets.

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