China Life Insurance Company Limited 2016 Corporate Social Responsibility Report

1

CATALOGUE ABOUT THIS REPORT 4 MESSAGE FROM THE CHAIRMAN 6 ABOUT US 8

  1. COMPANY PROFILE 8

  2. ORGANIZATIONAL STRUCTURE 9

BIG DATA OF CHINA LIFE IN 2016 10 SPECIAL FOCUS 13

  1. FULFILL RESPONSIBILITIES TO SERVE THE NATIONAL ECONOMIC TRANSFORMATION AND UPGRADING 13

  2. SERVE THE PEOPLE AND HELP ESTABLISH A SECURITY NETWORK FOR PEOPLE'S LIVELIHOOD 15

  3. INTEGRATE INNOVATIVELY TO BOOST THE TRANSFORMATION OF GOVERNMENT ADMINISTRATION 18

RESPONSIBILITY MANAGEMENT 20

  1. OPPORTUNITIES AND CHALLENGES 20

  2. SOCIAL RESPONSIBILITY CONCEPT 22

  3. IDENTIFICATION OF SUBSTANTIVE ISSUES 22

  4. COMMUNICATION WITH STAKEHOLDERS 23

  5. HONORS 25

PART I GOOD FAITH 27

  1. OPTIMIZE CORPORATE GOVERNANCE 28

  2. STICK TO MORAL OPERATION 30

  3. CREATE CONTINUOUS VALUE 34

PART II CLIENT FOREMOST 38

  1. PUSH FORWARD SERVICE UPGRADING 39

  2. OPTIMIZE CLIENT EXPERIENCE 44

PART III HUMANISTIC CARE 52

  1. PROTECT EMPLOYEES' RIGHTS AND INTERESTS 53

  2. SUPPORTING EMPLOYEES' GROWTH 56

  3. CARE FOR EMPLOYEES' LIFE 60

PART IV MUTUALLY BENEFICIAL COOPERATION 62

  1. SUPPORT SHARED DEVELOPMENT WITH PARTNERS 63

  2. JOINTLY PROMOTE INDUSTRIAL DEVELOPMENT 65

PART V HARMONIOUS COEXISTENCE 67

  1. JOINTLY BUILD ECOLOGICAL CIVILIZATION 68

  2. JOINTLY BUILD HARMONIOUS COMMUNITIES 71

KEY PERFORMANCE 81 STATISTICS OF TARGETED POVERTY ALLEVIATION WORK BY CHINA LIFE IN 2016 ..84 INDEX 87 FEEDBACK 92 About This Report

Period Scope:

From January, 2016 to December, 2016, and some contents may extend beyond the time scope if necessary.

Release Cycle:

This Report is an annual report and it is the ninth corporate social responsibility report released by this Company.

Report Coverage:

China Life Insurance Company Limited and its branch organizations.

Compilation Basis:

Report on Corporate Fulfillment of Social Responsibility released by Shanghai Stock Exchange;

Guiding Opinions of CIRC on Fulfillment of Corporate Social Responsibility by the Insurance Industry issued by China Insurance Regulatory Commission (CIRC);

Environmental, Social and Governance Reporting Guide (ESG) released by HKEX;

G4 Sustainability Reporting Guidelines released by Global Reporting Initiative (GRI);

Guidance on Social Responsibility (ISO 26000:2010); Guidance on Social Responsibility Reporting (GB/T 36001-2015);

China CSR Reporting Guidelines (CASS-CSR3.0) issued by Chinese Academy of Social Sciences.

Information Source:

The Company's internal statistics and formally published documents and reports.

Reliability Assurance:

The Board of Directors of this Company and all its directors warrant that this Report is free of any fraud, misleading representation or major omission, and that they shall be jointly and severally liable for the truthfulness, accuracy and completeness of the contents hereof.

Reference:

For convenience and readability, China Life Insurance Company Limited is also referred to as "China Life", "the Company", and "we".

China Life Insurance Co. Ltd. published this content on 23 March 2017 and is solely responsible for the information contained herein.
Distributed by Public, unedited and unaltered, on 23 March 2017 17:19:11 UTC.

Original documenthttp://www.e-chinalife.com/IRchannel/files/announcement_20170323_EN_5.pdf

Public permalinkhttp://www.publicnow.com/view/7BAD10E5D4D8CF58F3BF4615D5088AE64FC00419