Chorus : fault restoration performance - 13 July 2017

Published 14/07/2017

Chorus has today provided an update on its fault restoration performance as at 13 July, 2017.

As a commitment to transparency, Chorus is providing the latest figures every week throughout winter.

Fault restoration across the country has remained stable since the previous update, currently sitting at 19.3 hours. However the severe weather conditions throughout New Zealand this week is likely to result in high incoming fault load over the coming days. Despite the expected increase in fault volumes Chorus will work to maintain its customer commit levels and strive to deliver service restoration within 24 hours.

Chorus' website includes a network outage checker (https://www.chorus.co.nz/outages) which people can use to see if there is an outage in their area. The tool gives an overview of the outage and estimated restoration times.

Fault restoration performance month to date at 13 July, 2017:

- Faults logged with Chorus: 15,255
- Faults restored month to date: 14,703
- Average time to restore: 19.3 hours
- Current open faults: 1427
- Faults open for more than three days: 61

END

For more information:

Nathan Beaumont

Stakeholder Communications Manager

021 243 8412