GREENWOOD VILLAGE, Colo. - May 09, 2012 - For gas, water
and electric utility managers who know it's time to upgrade
customer information systems (CIS) but want to avoid a
costly and prolonged implementation, CIBER now offers a
prepackaged solution. The CIBER Customer Service Suite for
Utilities is a pre-integrated CIS built on SAP® technology
that reduces risk, helps ensure a short, reliable
implementation and delivers a set of proven technologies to
facilitate a customer-driven operation.
All the components of the CIBER Customer Service Suite have
been configured to provide a complete utility offering for
IT, financial and customer service functions. Utilities
gain a unique advantage with the CIBER Customer Service
Suite, because it has been running at and adding value to a
large North American utility organization for more than two
years and has been tested and fine-tuned to function
effectively in a utility environment.
CIBER Customer Service Suite components are preconfigured
and pre-integrated to give utilities essential
applications, advanced reporting and analytics. The
solution includes the following SAP solutions:
The SAP ERP Financials application
SAP for Utilities solutions
The SAP Biller Direct application
The SAP Customer Relationship Management (SAP CRM)
The SAP NetWeaver® Business Warehouse (SAP NetWeaver BW)
SAP Business Communications Management software
"What is really unique about this solution is that it
is a proven system that we can implement for utilities in a
matter of nine months instead of the two-year time frame
that would be required for utilities starting from
scratch," said Mike Catterall, CIBER vice president and
practice leader for SAP solutions in North America. "There
are a high percentage of utilities whose systems are
outdated and not functioning well. These organizations can
really benefit from the reduced cost, lower risk and
shorter timelines with implementation of this solution."
"CIBER's solution, built on SAP software, fills a real need
for a large number of utility organizations that want to
modernize their systems to improve customer focus,
capitalize on new opportunities and apply innovation to the
way they conduct business," added Kevin Capitani, national
vice president, Energy and Utilities, SAP.
CIBER has a 20-year history as a global energy and
utilities service provider known for successful client
relationships and a variety of client-focused service
options. For instance, after implementation of the Customer
Service Suite, clients can choose the post-production
support model that best fits their organization and its
objectives, including extended support, managed services
and delivery via the cloud.
CIBER is an SAP services partner, an SAP channel partner
and an SAP-certified provider of hosting and application
management services. Since CIBER started supporting SAP
solutions in 1989, it has amassed more than 2,000 satisfied
clients using SAP solutions and the skills and experience
to assist customers with all aspects of their
implementations of SAP software.
CIBER has worked with more than 100 utilities globally -
partnering to achieve compliance, manage IT infrastructure
and application development, integrate and manage data, and
support innovation strategies such as smart grid and
advanced metering infrastructure.
CIBER is exhibiting at Sapphire Now + ASUG Conference from
May 14-16 at the Orange County Convention Center in
Orlando, Florida in booth 3015. For more information visit
CIBER's website at http://www.ciber.com/events/sapphire2012/.
About CIBER, Inc.
CIBER, Inc. is a global information technology consulting,
services and outsourcing company applying practical
innovation through services and solutions that deliver
tangible results for both commercial and government
clients. Services include application development and
management, ERP implementation, change management, project
management, systems integration, infrastructure management
and end-user computing, as well as strategic business and
technology consulting. Founded in 1974 and headquartered in
Greenwood Village, Colorado, CIBER has more than 7,000
employees and operates in 18 countries, serving clients in
North America, Europe and Asia/Pacific. Annual revenue in
2011 was $1 billion. CIBER trades on the New York Stock
exchange (NYSE: CBR), and is included in the Russell 2000
Index and the S&P Small Cap 600 Index. For more
information, visit www.ciber.com.
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