Growth in commercial activity and financial resultsCM11-CIC, whose core business is retail banking (75% of net banking income), recorded commercial gains and improved financial results in the first half of 2013 while affirming its solid financial position and maintaining close ties to its customers and addressing their concerns.  Commercial activity
Commercial expansion continued in the first half of 2013. The Group had more than 23.8 million customers at June 30; the CM11 and CIC branch networks added more than 180,000 customers in total.
Bank deposits totaled almost €215 billion, up 5.2%. The more than €10 billion increase in total deposits resulted primarily from deposits on the Group's Livret Bleu / Livret A savings accounts (+20.5%) and growth in current accounts of over 10%.
Total loan outstandings increased by €3.9 billion to nearly €273 billion, a rise of 1.4%. As in 2012, this increase was driven by investment loans (+€1.8 billion; +4.1%) and housing loans (+€2.4 billion; +1.7%). It reflects the CM11-CIC Group's longstanding and continuing commitment to supporting the projects of companies and individuals at both the national and regional levels.
These changes brought about an improvement in the loan-to-deposit ratio, which stood at 126.9% as of June 30, 2013, compared with 131.6% a year earlier.
In the insurance area, the number of insurance policies reached 25.7 million, a gross increase of 5.4%. Premium income grew by a gross 29.9% to €5.3 billion thanks to significant new money in life insurance and the integration of Spanish company Agrupacio AMCI, which represented premium income of €82 million in the first half of the year.
In the services area, telephony, which has around 1.2 million subscribers, is helping to drive the increase in contactless payments. Remote surveillance has more than 307,000 subscribers.

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