CNP Assurances' Brazilian subsidiary saluted by consumers

Paris, 11 December 2014

For the second consecutive year, Caixa Seguros, the Brazilian subsidiary of CNP Assurances, has been named best insurer by the ReclameAQUI site, which each year names the companies offering the best customer service.

Since 2011, ReclameAQUI, the number one consumer review site in Brazil, attracting 10 million unique visitors a month, has been presenting awards in 72 categories including insurance. One of the main strengths of these awards is the fact that the only judges of companies' performance are consumers themselves.

The winners are chosen by an online poll of two million web-users across all categories, including more than 20,000 for insurance. Caixa Seguros received approximately half of votes cast in its sector. This is a massive tribute to the quality of service provided by Caixa Seguros, which handled three million requests in the last 12 months by telephone, chat and email.

This new award joins the dozen already received since 2001 by the CNP Assurances group's subsidiary in Brazil, its second largest market. Caixa Seguros, the fifth largest insurer in Brazil with almost 10 million policyholders, has been recognised in particular by the Brazilian Direct Marketing Association (ABEMD), Consumidor Moderno magazine and the National Teleservice Award.



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