Computer Sciences : Ohio Mutual Insurance Group Sees Significant ROI Just Three Months After Implementing CSC’s End-to-End Billing Software

News Release -- March 28, 2017

Premium Billing 360° enhances competitiveness, customer experience and profitability
for regional Property & Casualty insurer

TYSONS, Va., March. 28, 2017 - CSC, a global leader in next-generation IT services and solutions, and its client, Ohio Mutual Insurance Group (OMIG), today shared results surrounding Ohio Mutual's use of CSC's Premium Billing 360° platform. Among them, Ohio Mutual has serviced more than 65,000 policies through the system since the company went live on the platform in early December, equating to more than $67 million worth of premiums.

Premium Billing 360° is CSC's rules-based billing software for property and casualty carriers. The system's client orientation and high configurability enable carriers to improve customer service to agents and insureds by consolidating billing activity and improving response times, leading to stronger customer relationships, increased efficiency and higher client satisfaction.

A Look Back
Ohio Mutual, which has worked with CSC since 2004, offers a broad array of products and cutting-edge technology that positions the company as a P&C leader, writing more than $220 million in premiums each year. The company was in need of a solution that would streamline internal processes and lower operating costs.

'When we began this project, nearly 40 percent of the calls to our service center involved billing questions and issues,' said Todd Albert, vice president of Information Systems at Ohio Mutual. 'We needed to provide a fully functional, true account bill solution that could interface with our existing systems and provide multiple billing and payment options to address these challenges for our agents and policyholders.'

Ohio Mutual selected Premium Billing 360° in December 2015 because of its capacity to provide solutions for account bill, agency bill, affinity billing, payroll deduction, agent portal integration and policyholder integration for all product lines of insurance and in all states the company does business.

The Go Live
Ohio Mutual completed the implementation of Premium Billing 360° in just over a year, during which, Albert noted, CSC provided high-touch support throughout all phases of the project.

'CSC helped us review our system capabilities and solutions, and connected us with dedicated system experts to support the talent and efforts of our own team during implementation,' said Albert. 'PB360° made it possible to accomplish our billing system enhancement on budget and very close to our initial launch goal.'

CSC worked directly with Ohio Mutual to understand the business' needs and how PB360° could best address them. CSC then worked with the Ohio Mutual team to make sure everyone was proficient with how the solution worked and addressed additional questions and concerns.

'We are committed to creating a personalized implementation process for each of our clients,' said Gayle Herbkersman, delivery executive at CSC. 'For Ohio Mutual Insurance Group, this meant working with their team during and following the implementation process to ensure they felt supported every step of the way. We provided thorough education and training to their employees and consulted directly with their team to make sure the rules we put in place made sense for their individual business needs.

High Impact Results
While Premium Billing 360° has only been in place since December, it has already received positive reviews from Ohio Mutual agents and is further empowering the customer experience.

'Our agent partners love the increased billing flexibility we're able to offer now,' said Brittany Arnett, Ohio Mutual Billing Service Center manager. 'We've also received positive feedback about the new self-service features of our billing system, which make it easier for our agents to serve policyholders.'

'Billing is one of the most frequent touch-points between an insurance company and its policyholders, so it's vital that we do all we can to enhance and simplify our customers' experiences,' said Mark C. Russell, Ohio Mutual president and CEO. 'PB360° from CSC provided us the tools we need to effectively modernize our billing system and improve our agent and policyholder experience.'

Premium Billing 360° can be implemented on premise or offered as a Service and includes business process capabilities for every step of the billing process - from forecasting and cash management through invoice reconciliation, payment receipt, accounts receivable management and reporting and analytics. Learn more at www.csc.com/pb360

About CSC
CSC (NYSE: CSC) leads clients on their digital transformation journeys. The company provides innovative next-generation technology services and solutions that leverage deep industry expertise, global scale, technology independence and an extensive partner community. CSC serves leading commercial and international public sector organizations throughout the world. CSC is a Fortune 500 company and ranked among the best corporate citizens. For more information, visit the company's website to learn more about CSC's perspective on the key shifts marking the path to digital insurance.

About Ohio Mutual Insurance Group
Ohio Mutual Insurance Group, founded in 1901 and based in Bucyrus, OH, partners with nearly 400 independent agencies to distribute quality property and casualty insurance products throughout Ohio, Indiana, Maine, Vermont, New Hampshire, Connecticut, and Rhode Island. Additional company information is available at www.omig.com.