Convergys Corporation (NYSE: CVG), a global leader in customer management, announced that Jarrod Pontius formally begins his role as General Counsel and Chief Administrative Officer, effective today. Pontius has been with Cincinnati-based Convergys for nearly three years, most recently serving as Deputy General Counsel and Corporate Secretary. He assumes this new role following the retirement of Claudia Cline, Executive Vice President and General Counsel for Convergys.

In addition to overseeing the company’s legal operations, Pontius is now responsible for Convergys’ Security & Business Continuity, Information Security, Compliance, Human Resources, Compensation & Benefits, and Communications & Branding functions. He will also continue to serve as the company’s Corporate Secretary.

“We are delighted to have Jarrod take on an even larger role as a member of our senior leadership team. His deep expertise will help advance Convergys’ goals and continue to align our business with the needs of our clients, shareholders, and employees,” said Andrea Ayers, President and CEO of Convergys Corporation.

Pontius brings extensive experience as in-house counsel to his position at Convergys. Prior to joining the company in September 2012, he served as Chief Legal Officer for an international contract research organization in the pharmaceutical and biotech industries. He also served as Assistant General Counsel for a wire and cable manufacturer. Pontius received his Juris Doctor from Case Western Reserve University School of Law and his Bachelor of Science in Business and Finance from Indiana University.

About Convergys

Convergys delivers consistent, quality customer experiences in 47 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 125,000-strong in 31 countries around the world. Visit convergys.com to learn more about us.

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(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)