ATLANTA, Nov. 7, 2011 /PRNewswire/ -- Crawford & Company (www.crawfordandcompany.com) (NYSE: CRDA; CRDB), the world's largest independent provider of claims management solutions to insurance companies and self-insured entities, today announced its financial results for the third quarter ended September 30, 2011.

Consolidated Results

Third quarter 2011 consolidated revenues before reimbursements totaled $283.0 million, up 11% over $254.5 million in the 2010 third quarter. Third quarter 2011 net income attributable to Crawford & Company was $15.3 million, compared with $13.0 million recorded in the 2010 third quarter. Third quarter 2011 diluted earnings per share for CRDA and CRDB were $0.28 compared with $0.24 reported in the prior-year quarter. Third quarter 2011 diluted earnings per share for CRDA and CRDB were positively impacted by an arbitration award of $7.0 million ($5.9 million net of tax, or $0.11 per diluted share) related to the previously disclosed arbitration with Platinum Equity, LLC.

The Company's consolidated cash and cash equivalents position as of September 30, 2011 totaled $68.0 million, compared with $93.5 million at December 31, 2010. Crawford used $17.6 million of cash in operations during the 2011 year-to-date period, compared with $25.1 million during the comparable 2010 period. The $7.5 million reduction in cash used in operations was due to higher net income, partially offset by higher accounts receivable and unbilled revenues and increased payments of accounts payable and accrued liabilities.

In the 2011 third quarter, the Company paid a higher dividend on CRDA than on CRDB. This may result in a different earnings per share ("EPS") for each class of stock due to the two-class method of computing EPS as required by the guidance in Accounting Standards Codification 260 - "Earnings Per Share". The two-class method is an earnings allocation method under which EPS is calculated for each class of common stock considering both dividends declared and participation rights in undistributed earnings as if all such earnings had been distributed during the period. Further references in this release will generally be only for CRDB, as that is the more dilutive measure.

Results by Segment

Americas

Americas revenues before reimbursements were $94.7 million in the third quarter of 2011, increasing 10% from $85.7 million in the 2010 third quarter. During the 2011 third quarter compared with the 2010 third quarter, the U.S. dollar weakened against foreign currencies in the segment, resulting in a positive exchange rate impact to revenues of $2.6 million in this segment. Excluding the positive impact of exchange rate changes, Americas revenues would have been $92.0 million in the 2011 third quarter. Revenues generated by the Company's catastrophe adjuster group in the U.S. were $12.9 million in the 2011 third quarter, increasing from $4.6 million in the 2010 period. Americas operating expenses for the 2011 third quarter increased by $8.4 million in U.S. dollars, an 11% increase, and increased by 7% on a constant dollar basis, compared with the 2010 period. Operating earnings in the 2011 third quarter in the segment increased to $6.8 million, or an operating margin of 7%, compared with operating earnings of $6.2 million, or 7% of revenues in the 2010 third quarter.

EMEA/AP

Third quarter 2011 revenues before reimbursements for the EMEA/AP segment increased 27% to $87.0 million from $68.7 million in the same period of 2010. During the 2011 third quarter compared with the 2010 third quarter, the U.S. dollar weakened against most major foreign currencies, resulting in a positive exchange rate impact to revenues of $10.0 million in this segment. Excluding the positive impact of exchange rate changes, EMEA/AP revenues would have been $77.0 million in the 2011 third quarter. EMEA/AP operating expenses for the 2011 third quarter increased by $17.7 million in U.S. dollars, a 28% increase, and increased by 14% on a constant dollar basis, compared with the 2010 period. Operating earnings increased to $5.7 million in the 2011 third quarter from 2010 third quarter operating earnings of $5.1 million. The related operating margin was 7% for both the third quarter of 2011 and 2010.

Broadspire

Revenues before reimbursements from the Broadspire segment were $58.9 million in the 2011 third quarter, down 5% from $61.7 million in the 2010 third quarter. Broadspire had an operating loss of $2.9 million in the 2011 third quarter, or a negative operating margin of 5%, compared with an operating loss of $0.7 million, or a negative operating margin of 1%, in the prior year period. These declines were primarily due to lower revenues from existing clients due to a lengthening in the duration of certain workers' compensation claims and a shift in mix to lower-margin claims, partially as a result of the ongoing special project for one of our clients.

Legal Settlement Administration

Legal Settlement Administration revenues before reimbursements were $42.5 million in the 2011 third quarter, compared with $38.4 million in the 2010 third quarter. Operating earnings totaled $10.8 million in the 2011 third quarter, or 25% of revenues, compared with $11.0 million, or 29% of revenues, in the prior-year period. The segment's awarded project backlog totaled approximately $72.5 million at September 30, 2011 as compared with $75.0 million at September 30, 2010.

Management's Comments

Mr. Jeffrey T. Bowman, chief executive officer of Crawford & Company, stated, "Our third quarter 2011 operating results reflect continued strong performance in our Americas, EMEA/AP and Legal Settlement Administration segments.

"Both the Americas segment and EMEA/AP benefited from weather-related claims increases, the former in the U.S. as a result of Hurricane Irene and the latter as a result of an increase in weather-related claims activity in our Australian market.

"In our Legal Settlement Administration segment, we continue to see solid results primarily from our engagement in the Gulf Coast Claims Facility special project. We still have a strong backlog of awarded projects in this segment and expect the special project activity to continue through 2011 and into 2012, although at a reduced rate as this project continues to wind down.

"Our Broadspire segment is closely correlated with the U.S. economy and continues to be affected by lower workplace-related claims volumes reflecting the high level of U.S. unemployment. In addition, we are seeing the duration of workers compensation claims lengthen, which is putting further pressure on this business. We are actively addressing these issues and focusing on significant technology improvements, business development, and cost control measures. As we have previously disclosed, during the 2011 third quarter we completed all remaining arbitration matters related to the acquisition of Broadspire. In connection with that, we recorded an after-tax $5.9 million one-time arbitration award in this year's third quarter. We are pleased all arbitration matters associated with the Broadspire acquisition are now behind us as we continue to build this business unit."

Mr. Bowman concluded, "As we end the year and prepare to enter 2012, I am optimistic that our strategic focus of getting Broadspire to an acceptable operating profit level, reducing our overall debt load, and enhancing shareholders' returns through improved revenue and operating earnings as we capitalize on global opportunities and efficiencies will be executed."

2011 Guidance

Crawford & Company revises and increases aspects of its previously issued guidance for 2011 as follows:


    --  Consolidated revenues before reimbursements between $1.10 billion and
        $1.13 billion.
    --  Consolidated operating earnings between $83.0 million and $89.0 million.
    --  Consolidated cash provided by operating activities between $30.0 million
        and $35.0 million.
    --  After reflecting stock-based compensation expense, net corporate
        interest expense, customer-relationship intangible asset amortization
        expense, special credits and charges, and income taxes, net income
        attributable to shareholders of Crawford & Company on a GAAP basis
        between $45.0 million and $47.5 million, or $0.81 to $0.86 diluted
        earnings per CRDB share.
    --  Before reflecting a net special credit of $1.6 million, or $0.04 per
        share, net income attributable to shareholders of Crawford & Company on
        a non-GAAP basis between $43.5 million and $46.0 million, or $0.77 to
        $0.82 diluted earnings per CRDB share.

Crawford & Company's management will host a conference call with investors on Monday, November 7, 2011 at 3:00 p.m. EST to discuss earnings and other developments. The call will be recorded and available for replay through November 15, 2011. You may dial 1-855-859-2056 (404-537-3406 international) to listen to the replay. The access code is 21518137. Alternatively, please visit our web site at www.crawfordandcompany.com for a live audio web cast and related financial presentation.

Further information regarding the Company's financial position, operating results, and cash flows as of and for the quarter and year-to-date period ended September 30, 2011 is shown on the attached unaudited condensed consolidated financial statements.

In the normal course of business, our operating segments incur certain out-of-pocket expenses that are thereafter reimbursed by our clients. Under GAAP, these out-of-pocket expenses and associated reimbursements are reported as expenses and revenues, respectively, in our consolidated results of operations. In the foregoing discussion and analysis of segment results of operations, we do not include a gross up of segment revenues and expenses for these pass-through reimbursed expenses. The amounts of reimbursed expenses and related revenues offset each other in our results of operations with no impact to our net income or operating earnings (loss). A reconciliation of revenues before reimbursements to consolidated revenues determined in accordance with GAAP is self-evident from the face of the accompanying unaudited condensed consolidated statements of operations.

Operating earnings is the primary financial performance measure used by our senior management and chief operating decision maker ("CODM") to evaluate the financial performance of our operating segments and make resource allocation decisions. Unlike net income, our operating earnings measure is not a standard performance measure found in GAAP. However, since it is our segment measure of profitability presented in conformity with the Financial Accounting Standards Board's ("FASB") Accounting Standards Codification ("ASC") Topic 280 "Segment Reporting," it is not considered a non-GAAP financial measure requiring reconciliation pursuant to Securities and Exchange Commission ("SEC") guidance contained in Regulation G and Item 10(e) of Regulation S-K. We believe this measure is useful to others in that it allows them to evaluate segment operating performance using the same criteria our management and CODM use. Operating earnings represent segment earnings excluding income tax expense, net corporate interest expense, amortization of customer-relationship intangible assets, stock option expense, certain other gains and expenses, and certain unallocated corporate and shared costs. Net income or loss attributable to noncontrolling interests has also been removed from operating earnings.

Income tax expense, net corporate interest expense, amortization of customer-relationship intangible assets, and stock option expense are recurring components of our net income, but they are not considered part of our segment operating earnings because they are managed on a corporate-wide basis. Income tax expense is based on statutory rates in effect in each of the jurisdictions where we provide services, and vary throughout the world. Net corporate interest expense results from capital structure decisions made by management and affecting the Company as a whole. Amortization expense relates to non-cash amortization expense of customer-relationship intangible assets resulting from business combinations. Stock option expense represents the non-cash costs generally related to stock options and employee stock purchase plan expenses which are not allocated to our operating segments. None of these costs relate directly to the performance of our services or operating activities and, therefore, are excluded from segment operating earnings in order to better assess the results of each segment's operating activities on a consistent basis.

Certain other gains and expenses may arise from events (such as expenses related to restructurings, losses on subleases, arbitration awards, and goodwill impairment charges) that are not allocated to any particular segment since they historically have not regularly impacted our performance and are not expected to impact our future performance on a regular basis.

Following is a reconciliation of segment operating earnings (loss) to net income attributable to Crawford & Company on a GAAP basis and the related margins as a percentage of revenues before reimbursements for all periods presented (in thousands, except percentages):




                                Quarter ended                            Year-to-date period ended
                                -------------                            -------------------------
                     September               September                  September                September
                          30,        %             30,        %                30,         %             30,      Margin
                         2011     Margin          2010     Margin             2011      Margin          2010         %
                     ----------   -------     ----------   -------        ----------    -------     ----------   --------
     Operating
     Earnings
     (Loss):
    Americas           $6,780           7%      $6,232           7%        $20,089            7%     $18,332            7%
    EMEA/
     AP                 5,686           7%       5,133           7%         20,465            8%      15,209            7%
    Broadspire         (2,925)        (5)%        (659)        (1)%         (9,184)         (5)%      (4,764)         (3)%
    Legal
     Settlement
     Administration    10,781          25%      10,968          29%        42,537)           28%      19,817           24%
     Unallocated
     corporate
     and
     shared
     costs               (956)       -%        (783)       -%       (5,349)       (1)%      (2,244)         -%
    Add
     (Deduct):
     Arbitration
     award
     and
     special
     charges            6,992         2%          -        -%        6,992          1%      (4,650)        (1)%
     Goodwill
     impairment            -          -%          -          -%             -           -%      (7,303)         (1)%
    Stock
     option
     expense              (78)         -%        (195)         -%           (375)          -%        (586)          -%
     Amortization
     expense           (1,513)        (1)%      (1,497)        (1)%         (4,531)         (1)%      (4,496)         (1)%
    Net
     corporate
     interest
     expense           (4,142)        (1)%      (3,923)        (2)%        (12,396)         (1)%     (11,732)         (2)%
     Provision
     for
     income
     taxes             (5,295)       (2) %      (2,180)        (1)%        (17,337)         (2)%      (3,938)         (1)%
    Net
     (income)
     loss
     attributable
     to
     non-
     controlling
     interests            (34)       -%        (106)       -%            1         -%        (128)         -%
                          ---                     ----                         ---                      ----
    Net
     income
     attributable
     to
     Crawford
     &
     Company        $15,296         5%   $12,990         5%    $40,912          5%   $13,517           2%
                      =======                  =======                     =======                   =======

Based in Atlanta, Georgia, Crawford & Company (www.crawfordandcompany.com) is the world's largest independent provider of claims management solutions to the risk management and insurance industry as well as self-insured entities, with an expansive global network serving clients in more than 70 countries. The Crawford System of Claims Solutions(SM) offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers' compensation claims and medical management, and legal settlement administration. The Company's shares are traded on the NYSE under the symbols CRDA and CRDB.

The Company's two classes of stock have substantially identical rights, except with respect to voting rights and the Company's ability to pay greater cash dividends on the Class A Common Stock than on the Class B Common Stock, subject to certain limitations. In addition, with respect to mergers or similar transactions, holders of Class A Common Stock must receive the same type and amount of consideration as holders of Class B Common Stock, unless approved by the holders of 75% of the Class A Common Stock, voting as a class.



    This press release contains forward-looking statements, including
     statements about the financial condition, results of operations and
     earnings outlook of Crawford & Company.  Statements, both qualitative
     and quantitative, that are not historical facts may be "forward-
     looking" statements as defined in the Private Securities Litigation
     Reform Act of 1995 and other federal securities laws.  Forward-
     looking statements involve a number of risks and uncertainties that
     could cause actual results to differ materially from historical
     experience or Crawford & Company's present expectations.
     Accordingly, no one should place undue reliance on forward-looking
     statements, which speak only as of the date on which they are made.
     Crawford & Company does not undertake to update forward-looking
     statements to reflect the impact of circumstances or events that may
     arise or not arise after the date the forward-looking statements are
     made.  For further information regarding Crawford & Company,
     including factors that could cause our actual financial condition,
     results or earnings to differ from those described in any forward-
     looking statements, please read Crawford & Company's reports filed
     with the SEC and available at www.sec.gov or in the Investor
     Relations section of Crawford & Company's website at
     www.crawfordandcompany.com.




                                  CRAWFORD  &  COMPANY
                     CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
                                        Unaudited
                  (In Thousands, Except Earnings Per Share Amounts and
                                       Percentages)


     Three Months Ended September 30,                 2011           2010 % Change
     --------------------------------                 ----           ---- --------

     Revenues:

         Revenues Before Reimbursements           $282,967       $254,523       11%
         Reimbursements                             25,252         23,587        7%
                                                    ------         ------
     Total Revenues                                308,219        278,110       11%

     Costs and Expenses:

            Costs of Services Provided,
             Before Reimbursements                 211,577        185,172       14%
            Reimbursements                          25,252         23,587        7%
                                                    ------         ------
         Total Costs of Services                   236,829        208,759       13%

         Selling, General, and
          Administrative Expenses                   53,615         50,152        7%
         Corporate Interest Expense, Net             4,142          3,923        6%
         Arbitration Award                          (6,992)             -       nm
     Total Costs and Expenses                      287,594        262,834        9%
                                                   -------        -------


     Income before Income Taxes                     20,625         15,276       35%
     Provision for Income Taxes                      5,295          2,180      143%
                                                                    -----
     Net Income                                     15,330         13,096       17%
     Less:  Net Income Attributable to
      Noncontrolling Interests                          34            106     (68%)
                                                       ---            ---
     Net Income Attributable to
      Shareholders of Crawford &
      Company                                      $15,296        $12,990       18%
                                                   =======        =======


     Earnings Per Share - Basic:
         Class A Common Stock                        $0.29          $0.25       16%
                                                     =====          =====
         Class B Common Stock                        $0.28          $0.25       12%
                                                     =====          =====

     Earnings Per Share - Diluted:
         Class A Common Stock                        $0.28          $0.24       17%
                                                     =====          =====
         Class B Common Stock                        $0.28          $0.24       17%
                                                     =====          =====

     Cash Dividends Per Share:
         Class A Common Stock                        $0.03             $-       nm
                                                     =====            ===
         Class B Common Stock                        $0.02             $-       nm
                                                     =====            ===


     nm = not meaningful




                                  CRAWFORD  &  COMPANY
                     CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
                                        Unaudited
                  (In Thousands, Except Earnings Per Share Amounts and
                                       Percentages)


     Nine Months Ended September 30,                  2011           2010 % Change
     -------------------------------                  ----           ---- --------

     Revenues:

         Revenues Before Reimbursements           $859,718       $728,940       18%
         Reimbursements                             66,691         57,209       17%
                                                    ------         ------
     Total Revenues                                926,409        786,149       18%

     Costs and Expenses:

            Costs of Services Provided,
             Before Reimbursements                 629,292        538,142       17%
            Reimbursements                          66,691         57,209       17%
                                                    ------         ------
         Total Costs of Services                   695,983        595,351       17%

         Selling, General, and
          Administrative Expenses                  166,774        149,530       12%
         Corporate Interest Expense, Net            12,396         11,732        6%
         Arbitration Award and Special
          Charges                                   (6,992)         4,650       nm
         Goodwill Impairment Charge                      -          7,303       nm
     Total Costs and Expenses                      868,161        768,566       13%
                                                   -------        -------


     Income before Income Taxes                     58,248         17,583      231%
     Provision for Income Taxes                     17,337          3,938      340%
                                                                    -----
     Net Income                                     40,911         13,645      200%
     Less:  Net (Loss) Income
      Attributable to Noncontrolling
      Interests                                         (1)           128    (101%)
                                                       ---            ---
     Net Income Attributable to
      Shareholders of Crawford &
      Company                                      $40,912        $13,517      203%
                                                   =======        =======


     Earnings Per Share - Basic:
         Class A Common Stock                        $0.77          $0.26      196%
                                                     =====          =====
         Class B Common Stock                        $0.76          $0.26      192%
                                                     =====          =====

     Earnings Per Share - Diluted:
         Class A Common Stock                        $0.76          $0.25      204%
                                                     =====          =====
         Class B Common Stock                        $0.75          $0.25      200%
                                                     =====          =====

     Cash Dividends Per Share:
         Class A Common Stock                        $0.07             $-       nm
                                                     =====            ===
         Class B Common Stock                        $0.06             $-       nm
                                                     =====            ===


     nm = not meaningful




                                                                      CRAWFORD & COMPANY
                                                             SUMMARY RESULTS BY OPERATING SEGMENT
                                                               Three Months Ended September 30,
                                                                          Unaudited
                                                              (In Thousands, Except Percentages)

                                                                                                                                     Legal Settlement
                                         Americas                       %            EMEA/AP                       %          Broadspire                   %        Administration %
                                       2011       2010  Change       2011       2010  Change       2011       2010  Change       2011      2010  Change
                                       ====       ====  ======       ====       ====  ======       ====       ====  ======       ====      ====  ======


    Revenues
     Before
     Reimbursements                 $94,651    $85,673      10%   $86,970    $68,725      27%   $58,855    $61,683     (5)%   $42,491   $38,442      11%
                                    -------    -------     ---    -------    -------     ---    -------    -------     ---    -------   -------     ---

    Compensation
     & Benefits                      58,524     53,824       9%    56,940     46,019      24%    34,115     35,391     (4)%    16,976    13,631      25%
    % of Revenues
     Before
     Reimbursements                      62%        63%                65%        67%                58%        57%                40%       35%

    Expenses Other than
     Reimbursements,
       Compensation
        & Benefits                   29,347     25,617      15%    24,344     17,573      39%    27,665     26,951       3%    14,734    13,843       6%
    % of Revenues
     Before
     Reimbursements                      31%        30%                28%        26%                47%        44%                35%       36%
                                        ---        ---                ---        ---                ---        ---                ---       ---

    Total
     Operating
     Expenses                        87,871     79,441      11%    81,284     63,592      28%    61,780     62,342     (1)%    31,710    27,474      15%
                                     ------     ------     ---     ------     ------     ---     ------     ------     ---     ------    ------     ---

    Operating
     Earnings
     (Loss)   (1)                    $6,780     $6,232       9%    $5,686     $5,133      11%   $(2,925)     $(659)  (344)%   $10,781   $10,968     (2)%
    % of Revenues
     Before
     Reimbursements                       7%         7%                 7%         7%               (5)%       (1)%                25%       29%
                                        ---        ---                ---        ---                ---        ---                ---       ---



                                                        Nine Months Ended September 30,
                                                                   Unaudited
                                                       (In Thousands, Except Percentages)

                                                                                                                          Legal Settlement
                                       Americas                      %          EMEA/AP                      %        Broadspire                     %   Administration       %
                                       2011       2010  Change       2011       2010  Change       2011       2010  Change       2011      2010  Change
                                       ====       ====  ======       ====       ====  ======       ====       ====  ======       ====      ====  ======


    Revenues
     Before
     Reimbursements                $275,700   $252,841       9%  $254,016   $207,907      22%  $176,561   $184,826     (4)%  $153,441   $83,366      84%
                                   --------   --------     ---   --------   --------     ---   --------   --------     ---   --------   -------     ---

    Compensation
     & Benefits                     172,374    160,433       7%   167,048    142,046      18%   103,225    107,966     (4)%    55,637    34,447      62%
    % of Revenues
     Before
     Reimbursements                      63%        63%                66%        68%                58%        58%                36%       41%

    Expenses Other than
     Reimbursements,
       Compensation
        & Benefits                   83,237     74,076      12%    66,503     50,652      31%    82,520     81,624       1%    55,267    29,102      90%
    % of Revenues
     Before
     Reimbursements                      30%        29%                26%        24%                47%        44%                36%       35%
                                        ---        ---                ---        ---                ---        ---                ---       ---

    Total
     Operating
     Expenses                       255,611    234,509       9%   233,551    192,698      21%   185,745    189,590     (2)%   110,904    63,549      75%
                                    -------    -------     ---    -------    -------     ---    -------    -------     ---    -------    ------     ---

    Operating
     Earnings
     (Loss)   (1)                   $20,089    $18,332      10%   $20,465    $15,209      35%   $(9,184)   $(4,764)   (93)%   $42,537   $19,817     115%
    % of Revenues
     Before
     Reimbursements                       7%         7%                 8%         7%               (5)%       (3)%                28%       24%
                                        ---        ---                ---        ---                ---        ---                ---       ---


    (1) This is a segment financial measure representing earnings (loss) before income tax expense, net corporate
     interest expense, amortization of customer-relationship
         intangible assets, stock option expense, certain other gains and expenses and certain unallocated corporate and
          shared costs. See page 5 for a
         reconciliation of Operating Earnings (Loss) to Net Income computed in accordance with GAAP.




                                  CRAWFORD & COMPANY
                         CONDENSED CONSOLIDATED BALANCE SHEETS
                    As of September 30, 2011 and December 31, 2010
                           (In Thousands, Except Par Values)


                                                      Unaudited        *
                                                      September    December
                                                         30,          31,
    ASSETS                                                  2011        2010
    ------                                                  ----        ----

    Current Assets:
      Cash and Cash Equivalents                          $68,034     $93,540
      Accounts Receivable, Net                           179,024     142,521
      Unbilled Revenues, at Estimated Billable
       Amounts                                           133,424     122,933
      Prepaid Expenses and Other Current Assets           23,040      20,411
                                                          ------      ------

    Total Current Assets                                 403,522     379,405
                                                         -------     -------

      Property and Equipment                             155,876     149,444
      Less Accumulated Depreciation                     (112,900)   (106,073)
                                                        --------    --------
    Net Property and Equipment                            42,976      43,371
                                                          ------      ------

    Other Assets:
      Goodwill                                           127,756     125,764
      Intangible Assets Arising from Business
       Acquisitions, Net                                  95,326      97,881
      Capitalized Software Costs, Net                     59,289      55,204
      Deferred Income Tax Assets                          88,952      91,930
      Other Noncurrent Assets                             27,052      27,119
                                                          ------      ------
    Total Other Assets                                   398,375     397,898
                                                         -------     -------

    Total Assets                                        $844,873    $820,674
                                                        ========    ========


    LIABILITIES AND SHAREHOLDERS' INVESTMENT
    ----------------------------------------

    Current Liabilities:
      Short-Term Borrowings                              $21,749          $-
      Accounts Payable                                    41,324      53,517
      Accrued Compensation and Related Costs              81,599      90,590
      Self-Insured Risks                                  17,607      15,094
      Income Taxes Payable                                 9,499       2,558
      Deferred Income Taxes                               17,077      17,146
      Deferred Rent                                       14,764      15,750
      Other Accrued Liabilities                           36,104      31,097
      Deferred Revenues                                   50,454      48,198
      Mandatory Contributions Due to Pension Plan          8,600      20,000
      Current Installments of Long-Term Debt and
       Capital Leases                                      2,971       2,891
                                                           -----       -----

    Total Current Liabilities                            301,748     296,841
                                                         -------     -------

    Noncurrent Liabilities:
      Long-Term Debt and Capital Leases, Less
       Current Installments                              217,005     220,437
      Deferred Revenues                                   28,623      30,048
      Self-Insured Risks                                  11,236      18,274
      Accrued Pension Liabilities, Less Current
       Mandatory Contributions                           127,799     145,030
      Other Noncurrent Liabilities                        14,198      14,813
                                                          ------      ------
    Total Noncurrent Liabilities                         398,861     428,602
                                                         -------     -------

    Shareholders' Investment:
      Class A Common Stock, $1.00 Par Value               29,072      28,002
      Class B Common Stock, $1.00 Par Value               24,697      24,697
      Additional Paid-in Capital                          32,922      32,348
      Retained Earnings                                  206,198     168,791
      Accumulated Other Comprehensive Loss              (153,638)   (164,322)
                                                        --------    --------
    Shareholders' Investment Attributable to
     Shareholders of Crawford & Company                  139,251      89,516

    Noncontrolling Interests                               5,013       5,715
                                                           -----       -----

    Total Shareholders' Investment                       144,264      95,231
                                                         -------      ------

    Total Liabilities and Shareholders' Investment      $844,873    $820,674
                                                        ========    ========

    * derived from the audited Consolidated Balance Sheet




                                 CRAWFORD & COMPANY
                  CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
               Nine Months Ended September 30, 2011 and September 30,
                                        2010
                                     Unaudited
                                   (In Thousands)

                                                                2011     2010
                                                                ----     ----

     Cash Flows From Operating Activities:
     -------------------------------------
       Net Income                                            $40,911  $13,645
       Reconciliation of Net Income to Net Cash Used In
        Operating Activities:
             Depreciation and Amortization                    23,804   22,780
             Goodwill Impairment Charge                            -    7,303
             Arbitration Award                                (6,992)       -
             Stock-Based Compensation                          2,709    2,959
             Changes in Operating Assets and Liabilities, Net
              of Effects of Acquisitions and Dispositions:
                  Accounts Receivable, Net                  (30,179)  (30,513)
                  Unbilled Revenues, Net                      (6,654) (24,647)
                  Accrued or Prepaid Income Taxes              6,308   (1,589)
                  Accounts Payable and Accrued Liabilities  (23,309)   11,821
                  Deferred Revenues                              566   (4,459)
                  Accrued Retirement Costs                  (22,313)  (17,557)
                  Prepaid Expenses and Other Operating
                   Activities                                 (2,449)  (4,853)
                                                              ------   ------
     Net Cash Used In Operating Activities                  (17,598)  (25,110)
                                                             -------  -------


     Cash Flows From Investing Activities:
     -------------------------------------
       Acquisitions of Property and Equipment                 (9,326)  (8,003)
       Proceeds from Disposals of Property and
        Equipment                                                 84       40
       Capitalization of Computer Software
        Costs                                               (11,963)  (10,671)
       Additional Purchase Price Consideration
        for Previous Acquisition                                   -   (7,303)
       Cash Received in Arbitration Award                      4,913        -
       Payments for Business Acquisitions, Net
        of Cash Acquired                                      (6,874)       -
                                                              ------      ---
     Net Cash Used In Investing Activities                  (23,166)  (25,937)
                                                             -------  -------


     Cash Flows From Financing Activities:
     -------------------------------------
       Cash Dividends Paid                                    (3,505)       -
       Shares Used to Settle Withholding Taxes
        Under Stock-Based Compensation Plans                  (1,653)    (703)
       Proceeds from Employee Stock-Based
        Compensation Plans                                       588      530
       Increases in Short-Term Borrowings                     59,252   34,939
       Payments on Short-Term Borrowings                    (36,432)   (2,718)
       Payments on Long-Term Debt and Capital
        Lease Obligations                                     (4,145)  (7,516)
       Other Financing Activities                                (41)    (218)
                                                                 ---     ----
     Net Cash Provided by Financing
      Activities                                              14,064   24,314
                                                              ------   ------

     Effects of Exchange Rate Changes on Cash
      and Cash Equivalents                                     1,194   (1,428)
                                                               -----   ------

     Decrease in Cash and Cash Equivalents                  (25,506)  (28,161)
     Cash and Cash Equivalents at Beginning
      of Year                                                 93,540   70,354
     Cash and Cash Equivalents at End of
      Period                                                 $68,034  $42,193
                                                             =======  =======

SOURCE Crawford & Company