Dell Inc. : Dell Opens New York City Solution Center
05/10/2012| 08:05am US/Eastern
New York solution center in Penn Plaza is Dell's 11th
worldwide in the past year
Global solution centers demonstrate Dell's commitment to providing
solutions, resources and expertise that help customers anticipate and
respond to today's IT demands
Dell has opened its New York solution
center, the latest in its global network of solution centers that help
customers explore, test and deploy solutions for building IT
infrastructures that suit their business needs both today and in the
future. The New York center, located in Penn Plaza, is the 11th solution
center opened worldwide in the last 12 months, marking an important step
in Dell's becoming a complete solutions and services provider. An
opening reception today will showcase a broad range of Dell offerings,
including business intelligence, storage and end user computing, that
offer unique capabilities for customers in industries such as financial
services, education and healthcare.
Many enterprises rely on the expertise of Dell
Services to help them evaluate, validate, implement and manage the
IT systems that can help their businesses grow and run efficiently -
whether their needs include Cloud, security, business intelligence,
modernization, mobility, or others. The Dell solution centers offer
on-site resources and experts who can help customers with proof of
concept testing prior to deployment to help ensure the solution will
work in the customer's environment.
In the past year, more than 2,400 customer engagements have been
completed at Dell solution centers, with a very high customer
satisfaction rating. Of those, approximately 40 percent were in the
Americas, 25 percent in Asia Pacific Japan (APJ) and 35 percent in
Europe, Middle East and Africa (EMEA).
"As we are exploring our options for the best ways to prepare our IT
department for the future, we were able to learn about a wide variety of
offerings with one comprehensive engagement at the Dell solution center
in Limerick, Ireland," said Tunji Alabi, Group Head, Technology
Infrastructure for Ecobank Group. "The in-depth technical briefings gave
us an opportunity for hands-on evaluations of desktop virtualization
solutions, virtual integrated systems, network storage and several other
solutions. With one stop we were able to learn about a broad swath of
technologies, with Dell experts there to help us determine what was
right for our business."
"The IT function is no longer just responsible for keeping things
running. IT is now a primary driver of the business overall, which puts
added responsibility on the CIO and requires new skill sets of the IT
staff," said Jan Uhrich, vice president, Dell Services. "At Dell, we are
paying close attention to these realities. They're not trends--this is
the new state of IT, and stepping up to these challenges is the very
foundation of our entire Services business. Our solution centers provide
a venue where we can give our customers hands-on support for developing
and testing practical solutions to meet their specific needs."
In a recent study Dell conducted with the Economist Intelligence Unit,
data showed that companies who leveraged IT strategically to drive
business outcomes were nearly two times more successful at driving
revenues. This shows that IT departments need to be increasingly
flexible to help the business grow, while also trying to satisfy the
demands of budgetary pressures, adapt to an increasing number of
physical and virtual workloads and provide robust, granular security for
their IT infrastructure. Dell solution centers help customers address
these pressures by allowing them to identify and assess the solutions
that meet their needs.
At today's New York Solution Center opening, Dell will highlight a
selection of offerings, including:
Banking & Securities: Financial services customers are able
to improve security, reduce downtime, and minimize power and cooling
costs on trading floors with Dell's
Trading Floor Simplification solution from Dell and Amulet Hotkey.
Performance Database Solution from Dell and Kove provides the
industry's lowest latency and highest performance tick capture and
market data analysis for faster analysis and decision-making.
End User Computing: Dell's virtual desktop infrastructure
solutions allow customers to support remote users, secure their data
and centralize IT control quickly and easily. On-site demonstrations
will show how healthcare and education industries are using this
Cloud Solutions: Dell's portfolio of efficient public, private
and hybrid Cloud
solutions, including Virtual
Integrated Systems, SecureWorks,
Openstack-Powered Cloud Solution and the Cloud
Solution for Web Applications, helps customers integrate the cloud
into their IT environments to quickly scale their infrastructure to
meet business demands.
Data and Analytics Solutions: As business intelligence
continues to grow in importance, bringing with it challenges of data
migration, security and storage, Dell Services will demonstrate how
its storage portfolio and data and analytics solutions help customers.
The New York Solution Center is centrally located in One Penn Plaza. The
other Dell solution centers are located in Limerick, Ireland; Shanghai,
China; Austin, Texas; Washington, DC (Herndon, VA); Singapore; Chicago,
Illinois (Buffalo Grove); Tokyo, Japan; Frankfurt, Germany; Paris,
France; Sydney, Australia; and a satellite site in Sao Paulo, Brazil. A
new center in Silicon Valley, Calif. is scheduled to open later in 2012.
Dell Inc. (NASDAQ: DELL) listens to customers and delivers innovative
technology and services that give them the power to do more. Dell
Services provides people, processes and technology to help create,
improve or support an efficient IT organization. Its 44,000 global team
members provide consulting, infrastructure, support, applications and
business processes to help organizations operate their IT more
efficiently, proactively and securely. Learn more at www.dell.com.
Dell, the Dell logo are registered trademarks or trademarks of Dell
Inc. Dell disclaims proprietary interest in the trademarks or trade
names of other entities used to refer to them or their products.
Corie Pierce, 972-577-3430
Scott Greenwald, 972-577-5942
© Business Wire 2012