Dell Inc. : Dell and Atos to Deliver Standardized Cloud-Based IT Infrastructure Services for Wolters Kluwer

02/02/2012 | 09:05am

• Expansion of outsourcing services helps reduce operating costs and improve technical agility

Dell Services and Atos today announced a significant offering of IT outsourcing services that will provide a standardized cloud-based IT infrastructure and global support solution for Wolters Kluwer customers in the legal, tax, finance and healthcare industries. The acceleration and adoption of workflow solutions, mobile applications and increased expectation of content available at the point of need requires access to cloud-based, high-availability solutions.

Today, up to 70 percent of Wolters Kluwer's portfolio is online, software and services, so the ability to provide a responsive, secure and high performance infrastructure is a critical customer service requirement. Dell Services and Atos will provide a catalog of standardized, tiered service offerings that enables Wolters Kluwer to support the varying processing demands and volume fluctuations across its diverse, global customer segments. This is important in creating a more agile enterprise that can flex its technology capacity to support the ebb and flow during and between industry peak times. More importantly, this will allow Wolters Kluwer to support that same scalability need with their customers.

Dell Services and Atos will deliver a variety of IT infrastructure services to Wolters Kluwer's North American and European operations, including:

• Application Hosting
• Service desk
• Storage
• Networking
• Managed Security

Quotes:

"Traditional methods for provisioning IT infrastructure and services no longer support the pace of innovation in professional markets for online, software and service solutions, and an increasingly mobile customer base. With applications and services being brought to market at an accelerating pace, a more dynamic delivery method based on an agile cloud service and variable cost structure is more suitable. This decision and partnership brings together Wolters Kluwer, Dell and Atos, who share a common passion about great customer service, industry innovation and market leadership."

-- Tom Lesica, CEO of Global Shared Services, Wolters Kluwer

"We are continually looking for ways to deliver better, more robust online information and software solutions to our customers via the cloud. By standardizing and outsourcing our IT infrastructure, we can create a global cloud platform for online services that is inherently flexible and meets our clients' requirements for performance, security and high availability. At the same time we reduce our costs of operating and maintaining different infrastructures around the world."

-- Peter Cook, CIO of Global Shared Services, Wolters Kluwer

"Dell and Wolters Kluwer are passionate about delivering a superior customer experience and unmatched service. Secure, reliable and responsive services are an essential part of the equation. We look forward to building on our partnership, enabling Wolters Kluwer to quickly bring new services to market, manage their current services more efficiently and drive a consistent IT experience around the world - all through our cloud-based infrastructure."

-- Kevin Jones, vice president and managing director
Infrastructure and Cloud Computing, Dell Services

"Wolters Kluwer and Atos have a long history of close cooperation in Europe. We are delivering a reliable infrastructure supporting the expanding online and SaaS-based services Wolters Kluwer delivers to its European customers. This deal creates the basis for future growth and expansion of Wolters Kluwer and Atos and highlights our strength in cloud services as well as the growing media and publishing sector."

-- Bruno Fabre, executive vice president,Telecom and Media, Atos

About DELL

Dell Inc. (NASDAQ: DELL) listens to customers and delivers innovative technology and services that give them the power to do more. Dell Services develops and delivers a comprehensive suite of services and solutions in applications, business process, consulting, infrastructure and support to help customers succeed. Learn more at www.dell.com.

About Atos

Atos is an international information technology services company with annual revenues of EUR 8.7 billion and 74,000 employees in 42 countries. Serving a global client base, it delivers hi-tech transactional services, consulting and technology services, systems integration and managed services.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic Games and is quoted on the Paris Eurolist Market. Atos operates under the brands Atos, Atos Consulting &Technology Services, Atos Worldline and Atos Worldgrid. For more information, visit: atos.net

Dell is a trademark of Dell Inc. Dell disclaims any proprietary interest in the marks and names of others.

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Media Contact:
Dell Services
Corie Pierce, 972-577-3430
corie_pierce@dell.com
or
Atos
Erica Prins, +31 6 30 43 73 29
erica.prins@atos.net
or
Analyst Contact:
Dell Services
Scott Greenwald, 972-577-5942
scott_greenwald@dell.com
or
Investor Contact:
Dell Inc.
Robert Williams, 512-728-7570
robert_williams@dell.com