Diebold, Incorporated (DBD) and Al-Rajhi Bank have received the Best Technological Innovation Award at the 2016 Cards and Payments Conference and Exhibition.
This award recognizes the most innovative technological contribution to a card or mobile payment launch that has helped deliver a unique product or service to the market.
The co-developed self-service terminals, powered by Diebold's dynamic software platform, enable online banking, statement printing and biometric authentication, as well as the issuance of new checkbooks and debit cards. The terminals will continue to be implemented across Al-Rajhi's Saudi branches through 2017.
"It was a great experience to work with Diebold to design and manufacture a customized solution to create a truly differentiated customer experience," said Adel Al-Rajhi, senior director of direct banking, Al-Rajhi Bank.
"The feedback we have received from our customers proves that we have introduced a truly unique solution to the market. Our customers value the convenience the self-service terminals provide, as they are able to receive a multitude of services on the spot in just a few moments," he added.
The custom solution was co-developed in Diebold's EMEA Center of Innovation, which provides customers with the opportunity to explore innovative technology solutions, collaborate with industry experts and experience new solutions.
Alhamrani Universal, Diebold's local partner, is assisting in the implementation of the custom units across Al-Rajhi's network. A replica of the Al-Rajhi Bank custom solution is available for the UAE.
"This award highlights Diebold's dedication to collaborative innovation, meeting our customers' business objectives and elevating the consumer experience," said Bassem Bouzid, Diebold SVP & MD, EMEA. "We have multiple centers of innovation around the globe that enable us to work directly with our customers to create custom hardware and software solutions that meet specific market and business needs. This approach to customer service is what truly makes us unique."
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