DNB : 26.10.2016 - ESA investigates the Trustly case

DNB was informed yesterday evening that it is one of several members of the Norwegian banking community comprised by the investigation. ESA has also made it clear that the opening of proceedings does not mean that an infringement of competition rules has been made.

Could receive access to personal information
In 2014,Trustly Group AB, a Swedish provider of e-payment solutions, established, in cooperation with Western Union, a payment service, which made possible direct debits from a bank account through the use of customers' BankID. The solution was considered to be in conflict with BankID regulations and statutory requirements because Trustly could acquire knowledge of Norwegian customers' personal login details. DNB, together with several other banks, therefore blocked this access for security reasons. Instead, Trusty was offered a payment solution with BankID which ensured that customers' login details were not compromised.

Important security tool
'BankID is the most important security tool for Norwegian bank customers, irrespective of which bank customers use. BankID is also used for other important public services and for the handling of sensitive information. We look forward to shedding light on this matter and to presenting our assessment in dialogue with ESA. We will of course provide ESA with all the documentation they need from us,' says Thomas Midteide, group executive vice president in DNB.

DNB welcomes new market entrants to the Norwegian market provided that this is not at the expense of Norwegian bank customers' security.

Contact information
Even Westerveld, EVP Corporate Communications, tel. (+47) 400 16 744
Thomas Midteide, group executive vice president, Corporate Communications, tel. (+47) 962 32 017