E TRADE Financial Corporation : E*TRADE Recognized for Customer Service Excellence
02/01/2012 | 08:35am
E*TRADE wins 2011 International Service Excellence Award
E*TRADE Financial Corporation (NASDAQ: ETFC) today announced it has been
awarded the 2011 International Service Excellence Award in the Contact
Center category. The award, presented annually by the Customer Service
Institute of America and the International Council of Customer Service
Organizations, recognizes organizations and individuals for commitment
to service excellence, professionalism and outstanding achievement.
"It is extremely gratifying to be recognized for the commitment E*TRADE
has made to deliver a best-in-class customer experience," said Michael
Curcio, President of E*TRADE Securities. "This award is a testament to
the hard work and dedication of our team members, and their focus on
providing the highest levels of satisfaction possible in every customer
interaction."
This award follows numerous enhancements E*TRADE has made to transform
the customer experience, including integrating customer feedback,
implementing new service technologies, reengineering processes, and
empowering service representatives. The investments have resulted in a
notable lift in customer engagement and service satisfaction scores.
Each year, the Customer Service Institute of America - the organization
that manages the International Service Excellence Award - reviews
entrants based on a proven demonstration of consistently high levels of
service delivery. The judging committee consists of representative
senior business and public sector individuals actively involved in the
customer service industry.
"Our judges were pleased with the attention to detail and level of
service exhibited by E*TRADE," said Christine Churchill, Executive
Director, Customer Service Institute of America. "We were thoroughly
impressed with the care E*TRADE took in managing the customer experience
and involving the customers in the design of product and service
delivery."
About E*TRADE Financial
The E*TRADE Financial family of companies provides financial services
including online brokerage and related banking products and services to
retail investors. Specific business segments include Trading and
Investing and Balance Sheet Management. Securities products and services
are offered by E*TRADE Securities LLC (Member FINRA/SIPC). Bank products
and services are offered by E*TRADE Bank, a Federal savings bank, Member
FDIC, or its subsidiaries. More information is available at www.etrade.com.
Important Notices
E*TRADE Financial, E*TRADE and the E*TRADE logo are trademarks or
registered trademarks of E*TRADE Financial Corporation. ETFC-G
© 2012 E*TRADE Financial Corporation. All rights reserved.
E*TRADE Financial Media Relations Contact
Lea
Stendahl, 646-521-4418
lea.stendahl@etrade.com
or
E*TRADE
Financial Investor Relations Contact
Brett Goodman,
646-521-4406
brett.goodman@etrade.com
© Business Wire 2012
