EBay : Label Printing Issue Impacting Some Sellers

Starting on June 16, some sellers began experiencing issues when attempting to print shipping labels from the eBay labels platform. The issue stems from a Microsoft Windows patch that rolled out earlier today and only impacts PC users who installed the patch.

We are working to resolve the issue quickly.

In the meantime, please try these workarounds:

• Print from another browser.Some sellers are able to print by switching to another browser like Chrome or Firefox.
• Print from a Mac computer if you have access to one.
• Print from your phone. Within the eBay app, you can purchase a label, save it as a PDF and email it to yourself. Then print from your email.
• Print a label from PayPal.Go to PayPal.com/shipnow. Log into your PayPal account and locate the transaction for your sold item to be shipped. Tracking will automatically be uploaded to eBay.

Rest assured eBay will ensure this issue will not impact your seller performance metrics. We will also void and refund any labels that were purchased but could not be printed. You do not need to take any action; these adjustments will happen automatically (though it will take a couple of weeks).

We recognize this is a frustrating situation and we are working to get it resolved as soon as possible. We will update this post as we have more information until the issue has been resolved. You can also check theSystem Statuspage for updates.