eBay Enterprise, an eBay Inc. company, today announced an extended multiyear agreement with Belk Inc., the nation’s largest privately owned department store company. eBay Enterprise will continue to provide Belk with multi-site customer support to scale with Belk’s continual growth.

Belk first partnered with eBay Enterprise in 2008 with the launch of Belk.com. Since then, Belk has increased its online business significantly and eBay Enterprise has continued to support that growth by providing customer sales and service solutions through various contact channels.

“We pride ourselves on providing an excellent shopping experience and unparalleled customer service,” said Ivy Chin, Belk’s Senior Vice President of Ecommerce. “eBay Enterprise has exemplified our southern hospitality motto and has helped us drive customer satisfaction over the years.”

eBay Enterprise ensures a consistent Belk branded experience by using proven management tools and leveraging best practices in the service center. “Customer service can enhance or destroy the consumer experience, which is why we continually focus on providing the leading technology and resources to provide exceptional service in the client’s brand voice,” said Tom Barone, Head of Omnichannel Operations, eBay Enterprise.

About Belk Inc.

Charlotte, N.C. based Belk, Inc. (www.belk.com) is the nation's largest family owned and operated department store company with 299 Belk stores located in 16 Southern states and a growing digital presence. Its belk.com website offers a wide assortment of national brands and private label fashion apparel, shoes and accessories for the entire family along with top name cosmetics, a wedding registry and a large selection of quality merchandise for the home. Founded in 1888 by William Henry Belk in Monroe, N.C., the company is in the third generation of Belk family leadership and has been committed to community involvement since its inception.

About eBay Enterprise

eBay Enterprise is a leading global provider of retail-optimized commerce solutions, including the Magento platform, order management, fulfillment, customer care, and marketing solutions. We enable brands and retailers of all sizes to deliver consistent omnichannel experiences across all retail touch points to attract and engage new customers, convert browsers into loyal buyers, and deliver products with speed and quality. With unrivaled flexibility and control, our clients are armed to accelerate sales growth and win with today’s digitally connected consumer. eBay Enterprise is headquartered in King of Prussia, Pa. and has offices in Austin, Barcelona, London, Los Angeles, New York, and Shanghai. eBay Enterprise is an eBay Inc. (Nasdaq: EBAY) company. More information can be found at www.ebayenterprise.com and www.magento.com