eg solutions plc (AIM: EGS), the back-office workforce optimisation company, is pleased to announce that it has secured its first mobile and multilingual back office optimisation contract with a new retail energy company. The implementation will support the energy supplier's customer service strategy.
Under the terms of the contract the Company will implement the egoperational intelligence® software suite and eg mobile™ across approximately 500 back office, call centre and sales staff in Europe to improve end-to-end customer service, optimise the use of resources, remotely as well as on-site, and ensure regulatory compliance. There is potential to expand the implementation to other companies within the energy supplier's wider group.
Elizabeth Gooch, CEO of eg solutions, commented: 'I am delighted to announce this new contract win which will utilise the full capabilities of egoperational intelligence® in multiple territories and languages. Our recently launched eg mobile™ software will also provide dashboards, alerts and notifications for operational managers on the move, providing true insight into the full customer service process and promoting world-class operational management capabilities across the group'.
Revenues for the contract are approximately £1.3 million and are scheduled to commence immediately. Approximately £250,000 will be recognised in the current financial year. This contract win is in line with eg's progressive strategy of continuing to increase its UK and global presence as a leading supplier of back office optimisation software.
ENDS
The information communicated in this announcement contains inside information for the purposes of Article 7 of the Market Abuse Regulation (EU) No. 596/2014.
CONTACTS
eg solutions plc | +44 (0) 1785 715772 |
Elizabeth Gooch, Chief Executive Officer | www.egsplc.com |
finnCap Ltd | + 44(0) 207 220 0500 |
Julian Blunt or Emily Watts (corporate finance) Tony Quirke (corporate broking) | |
Yellow Jersey PR Limited | +44 (0) 7748 843 871 |
Felicity Winkles Joe Burgess |
EG Solutions plc published this content on 15 November 2016 and is solely responsible for the information contained herein.
Distributed by Public, unedited and unaltered, on 15 November 2016 07:18:07 UTC.
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