The Middle East region's fastest growing telco recognized for innovation in ITSM (IT Service Management)

Nexthink®, the unique provider of real-time End-user IT Analytics, today announced that du has received an ITOA Innovation Award at Analytics'15, the yearly global Nexthink partner and customer event held in Geneva.

The ITOA Innovation Awards allow Nexthink to recognise the most innovative use of End-user IT Analytics. Winners were selected for the most innovative use of End-user IT Analytics for: Security, ITSM, Transformation, IT Governance, MSP and Big Data.

"Nexthink's unique solution enabled us to proactively diagnose and fix issues before end-users are impacted. With Nexthink, we can truly see our IT infrastructure in real-time as never before, which is critical to our competitiveness in the telecommunications industry," said Walid Kamal, Senior Vice President - Information Technology at du.

ITOA Innovation Award Winner for ITSM - du

du was looking for a powerful solution to perform detailed analyses and investigations in real-time from the end-user perspective. du selected Nexthink to enhance the level of ITSM and provide more proactive support and end-user management. Additionally, Nexthink is used to enhance IT governance and control over du's environment through increased visibility of its disparate locations and offshore sites. Nexthink enables du to more effectively manage IT operations. Nexthink helps du implement a cost effective IT operations strategy to deliver higher levels of end-user satisfaction and productivity.

  • Real-time dashboards and alerts provide a status of du's entire IT environment to ensure compliance and IT policies are enforced at remote sites,
  • du is now able to proactively manage its IT infrastructure and align IT spending with business priorities.

"We are delighted to recognise du for its innovation and continued success in supporting end-users with real-time IT Analytics," said Maged Eid, Regional Director, Nexthink. "Nexthink helps align IT spending with business priorities by enabling du to proactively manage its IT infrastructure."

The ITOA Innovation Awards ceremony was held recently at Analytics'15 in Geneva with over 400 registered attendees. Analytics'15 is Nexthink's annual flagship event that brings together the most advanced community of End-user IT Analytics thought leaders from around the world.

Additional resources:

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