Wednesday, 4 December 2013

Patient Access is helping Deepings Medical Practice by freeing up staff resource and empowering patients.

Dr Akram said: "With more appointments being booked online with Patient Access, our reception staff are able to spend more time on the phone with patients that do call to make sure they get to see the most appropriate clinician."

"Online appointment booking has really helped streamline the whole process and that has seen our patient satisfaction levels soar."

Deepings Medical Practice also uses Patient Access for repeat medication. This has resulted in over 1,000 repeat medication requests made each month via the service.

"To promote how easy and simple ordering repeat meds on Patient Access is, we enlisted the help of our Patient Participation Group (PPG). Not only did they do face-to-face talks with patients in the practice, they also went out into the community to highlight the benefits.

"We were concerned it might just be younger, IT savvy patients that would adopt the service but thanks to approaching its introduction in this way, we have a large number of older patients with multiple conditions who are really benefitting from not having to travel to order and pick up their medication. In fact, those aged between 60 and 69 accounting for more than 28% of those registered for our Patient Access services - more than any other age bracket."

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