Log in
E-mail
Password
Remember
Forgot password ?
Become a member for free
Sign up
Sign up
Settings
Settings
Dynamic quotes 
OFFON

4-Traders Homepage  >  Equities  >  NAMIBIAN STOCK EXCHANGE  >  FNB Namibia Holdings Ltd    FNB   NA0003475176

FNB NAMIBIA HOLDINGS LTD (FNB)
Mes dernières consult.
Most popular
Report
SummaryNewsCalendarCompanyFinancialsConsensus 
News SummaryMost relevantAll newsSector newsTweets

FNB Namibia : Arandis voted best branch on URate in August

share with twitter share with LinkedIn share with facebook
share via e-mail
0
09/16/2017 | 12:10pm CET

FNB Arandis voted best branch on URate in August FNB Namibia's Arandis branch was voted the best performing branch of FNB Namibia by customers in August.

Erica Mulondo, group service manager at FNB, congratulated the branch and said that the Arandis community was served by four highly motivated and dedicated FNB staff members who live and breathe exceptional customer service.

“We thank them for everything and encourage all other branches to emulate this example.”

Arandis branch administrator Garoldine Bock was delighted with the response by customers and added: “We make use of URate to have a clear perspective of what customers think of the service they have received. Based on the ratings from the customers we are able to work on our service failures and identify possible slip-ups. We see URate as a platform that constantly reminds us that customers are vitally important.”

FNB's URate is an SMS-based customer feedback solution that enables FNB to entrench key metrics, drive positive frontline employee behaviour and monitor progress through an independent rating process. It has been in use at branches since the beginning of 2017.

After serving a customer, frontline employees initiate an SMS request for rating feedback to each customer, which can be monitored at national, regional, branch and individual level for excellence. Part of the FNB core group service vision is building a vibrant customer-centric culture, providing measurement and feedback loops, and delivering customer and employee experiences that champion the bank's service principles.

STAFF REPORTER

(c) 2017 | NMH Provided by SyndiGate Media Inc. (Syndigate.info)., source Middle East & North African Newspapers

share with twitter share with LinkedIn share with facebook
share via e-mail
0
Latest news on FNB NAMIBIA HOLDINGS LTD
03:31p FNB NAMIBIA : Ausiku excited about FNB branch in Kavango West
05:55a FNB NAMIBIA : Newly renovated John Meinert branch re-opens
11/28 FNB NAMIBIA : Promotes Sustainable Agriculture
11/24 FNB NAMIBIA : Staff Assistance Trust awards another 12 Bursaries to employees
11/23 FNB NAMIBIA : Pays Customers to Go Digital With Cash Back Rewards
11/16 FNB NAMIBIA : Pirates, BA end FNB ties
11/15 FNB NAMIBIA : Swallows Up Ebank
11/01 FNB NAMIBIA : Holding life and career in the palm of her hand
11/01 FNB NAMIBIA : Omwaalu Mathematics Project Launched
10/28 FNB NAMIBIA : Whistleblowing important for any business
More news
News from SeekingAlpha
2015 F.N.B. declares $0.12 dividend
2015 DANGEROUS LIAISONS : Banks & Oil
2015 Is A Dividend Cut The End Of The World? Stock Price Recovery And The Contrari..
2015 Is A Dividend Cut The End Of The World? The Impact On Dividend Income, Part I..
2015 F.N.B. Corp's (FNB) CEO Vince Delie on Q4 2014 Results - Earnings Call Transc..
Income Statement Evolution
Consensus
 
Mean consensus
Number of Analysts 0
Average target price 49,8  NAD
Spread / Average Target 6,8%
Managers
NameTitle
Sarel Jacobus van Zyl Chief Executive Officer & Executive Director
Inge Ingenesia Zaamwani-Kamwi Chairman
Louis Potgieter Chief Operating Officer
Oscar Lionel Pereira Capelao Chief Financial Officer & Executive Director
Garth Kleintjes Chief Information Officer
Sector and Competitors
1st jan.Capitalization (M$)
FNB NAMIBIA HOLDINGS LTD927
JP MORGAN CHASE & COMPANY22.76%366 091
INDUSTRIAL AND COMMRCL BANK OF CHINA LTD33.33%309 691
BANK OF AMERICA30.23%300 819
WELLS FARGO7.71%292 716
CHINA CONSTRUCTION BANK CORPORATION28.49%239 452