Fujitsu UK & Ireland
Cloud-based solution enables not-for-profit organisation to
streamline international leadership experiences
London, 19th March 2012 - Fujitsu has migrated
Leaders' Quest to a Salesforce CRM solution, enabling the
international leadership experience organiser to move to a
globally accessible Cloud-based customer management system.
Leaders' Quest is a social enterprise committed to
improving the quality of leadership in the world. It takes
senior leaders from all sectors on 'Quests' to countries
such as India, China, Brazil, Turkey, the UK, USA and parts
of Africa for a wide range of experiential visits to
companies, institutions and local communities - from mining
corporations, factories and universities, to slum and rural
communities. Typically, for a week, participants engage
with people from all walks of life to explore
opportunities, challenges and purpose for themselves and
their organisations.
The company previously used a fragmented set of offline and
online tools to manage these Quests, organise flights,
excursions and hospitality. Customer data was stored in
servers based within the company's UK office and accessed
by a limited number of trained Leaders' Quest staff in
India, China and the US. Slow uplink speeds, combined with
inefficient web access, resulted in staff looking to third
party applications such as Dropbox or simply email to share
information. Important data was spread out and became
unobtainable from any central point - either being stored
in inboxes or in folders on desktops.
Leaders' Quest identified a need to converge functionality
of such applications into a single, company-wide standard.
The company's JustGiving department had already implemented
Salesforce CRM with good results, so Leaders' Quest chose
to migrate its other departments with the help of the
Salesforce.com Foundation and Fujitsu.
The Salesforce.com Foundation enables not-for-profit
companies to obtain discounted or free licenses to use its
products. This appealed to Leaders' Quest due to the
relatively small budget available to the project. Fujitsu
was engaged to implement the Salesforce CRM solution and
designed a tailored portal that, rather than entirely
changing Leaders Quest's processes, built on them to make
them more efficient.
Diane Richards, Quest programmes manager at Leaders'
Quest, said: "We were recommended Fujitsu as we were on a
budget, and needed to work with a company whose expertise
would allow us to quickly build a bespoke, effective CRM
system. Fujitsu got it from day one; their representatives
instantly understood what we needed and helped us craft the
solution we required. The company has been invaluable, not
only during the planning and roll-out stages but in
aftercare service too."
Previously, all new registrants had to fax or email an
application form to join a Quest, but with Salesforce CRM
customers are able to complete registration forms online,
freeing up staff time. Leaders' Quest is now looking to
implement a full self-service portal, enabling customers to
check course information and flight details directly from
the website.
Richards continued: "The real game-changer for us has been
Salesforce's collaboration tools; rather than sending
emails with attachments back and forth, we can discuss and
amend documents in real-time in the Cloud."
Mark Peplow, senior consultant at Fujitsu UK and Ireland,
said: "The Salesforce.com Foundation is ideal for
not-for-profit organisations that want to work more
effectively with their customers without spending a large
amount of money on a new CRM system. In Leaders' Quest's
case, the inclusion of a customer self-registration system
and, soon, a more advanced self-service portal, has really
cut down man hours required to input information into the
database - while moving to a Cloud solution has also saved
money on internal server maintenance costs. For many
organisations, a move to the Cloud makes any server very
much a legacy item."
Fujitsu offers a range of services for business-critical
applications including CRM. Fujitsu also offers information
management and application outsourcing services and works
with other providers such as Microsoft,
Oracle and
SAP.
About Fujitsu
Fujitsu is a leading provider of ICT-based business
solutions for the global marketplace. With approximately
170,000 employees supporting customers in 70 countries,
Fujitsu combines a worldwide corps of systems and services
experts with highly reliable computing and communications
products and advanced microelectronics to deliver added
value to customers. Headquartered in Tokyo, Fujitsu Limited
(TSE:6702) reported consolidated revenues of 4.6 trillion
yen (US$50 billion) for the fiscal year ended March 31,
2010.www.fujitsu.com
Fujitsu UK and Ireland is a leading IT systems, services
and products company employing 11,400 people with an annual
revenue of £1.7 billion. Its business is in enabling its
customers to realise their objectives by exploiting
information technology through its integrated product and
service portfolio. This includes consulting, applications,
systems integration, managed services and product for
customers in the private and public sectors including
retail, financial services, telecoms, government, defence
and consumer sectors.http://uk.fujitsu.com
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