Guidewire Software Inc : Mitsui Direct Selects Guidewire ClaimCenter for Claims Management
05/07/2012| 08:05pm US/Eastern
Mitsui Direct aims to further enhance the quality of their customer
services and system productivity
Guidewire Software, Inc. (NYSE: GWRE), a provider of core system
software to General (property/casualty) insurers, today announced that
Mitsui Direct General Insurance Company, Limited (Mitsui Direct), a
major Japanese direct general insurance company, has selected Guidewire
ClaimCenter® as its new claims management system. By using ClaimCenter,
Mitsui Direct aims to further enhance the quality of its customer
service, make significant reductions in system costs, and improve
productivity. In addition to a dedicated Guidewire team, the
implementation project will also receive development support from Nomura
Research Institute, Ltd., and NEC Corporation.
The general insurance industry environment has experienced great changes
in recent years, and new companies entering the market have intensified
competition. Against this backdrop, Mitsui Direct decided that they
needed to replace their existing claims management system in order to
enable them to deliver more cost effective insurance services of
enhanced quality. After conducting careful research and comparing
several available systems, Mitsui Direct selected Guidewire ClaimCenter.
ClaimCenter will enable Mitsui Direct to:
Easily customize the system and improve workflow processes in order to
address changing market needs and conditions;
Respond more directly to customer expectations due to the future
linkage of Mitsui Direct's Internet service, "My Homepage" with
Make significant reductions in system maintenance costs; and
Realize environmentally conscious paperless work processes.
"In keeping with our corporate philosophy and focus on customer
security, we have vowed to make improvements throughout our entire
business. Updating our claims management system is part of this
initiative," said Noboru Sasayama, general manager, IT Planning
Department, Mitsui Direct. "With the selection of ClaimCenter, we have
prioritized system flexibility and the reduction of operational costs.
ClaimCenter allows us to achieve these goals, and we are confident that,
with ClaimCenter, we will be able to improve both the quality and levels
of customer service we can provide."
"We are very pleased that one of Japan's largest direct general
insurers, Mitsui Direct, has selected Guidewire ClaimCenter," said Ian
Tavener, vice president, Asia Pacific, Guidewire Software. "The
knowledge and experience we have gained from our track record of
successful implementations at insurance companies around the world, have
been incorporated into ClaimCenter to benefit our customers. We look
forward to supporting Mitsui Direct in their efforts to further improve
their customer service offerings and in the reduction of operational
Guidewire ClaimCenter is a leading end-to-end claims management system,
built from the ground up to meet the specific needs of today's
property/casualty insurers. ClaimCenter's flexible business rules enable
claims organizations to define, enforce, and continually refine their
preferred claim handling practices in order to optimize and monitor
their claim processes. ClaimCenter is in use by insurers of all sizes
across all P/C product lines to improve speed and accuracy, reduce loss
adjustment expense, and enable proactive management of claims.
ClaimCenter is available as a standalone system or as part of Guidewire
InsuranceSuite™, and can be integrated to an insurer's legacy systems or
third party applications.
About Mitsui Direct
Mitsui Direct General Insurance Company is one of the leading direct
insurance companies underwriting Personal Automotive and Medical
Insurance by Internet or phone. Mitsui Direct started business in June
2000, and currently manages approximately 860,000 insurance policies.
Part of the MS&AD Insurance Group, Mitsui Direct is pursuing a unique
direct insurance business model, offering advanced, high-quality
insurance services, and professional, sympathetic accident services. For
more information, please visit www.mitsui-direct.co.jp/.
About Guidewire Software
Guidewire Software is a provider of core system software to the global
Property/Casualty (general) insurance industry. Designed to be flexible
and scalable, Guidewire solutions give insurers the capability to
deliver excellent service, increase market share and lower operating
costs. Guidewire InsuranceSuite™, consisting of Guidewire PolicyCenter®,
Guidewire ClaimCenter® and Guidewire BillingCenter® spans the key
functional areas in insurance - underwriting and policy administration,
claims management, and billing. Guidewire is headquartered in San Mateo,
California, with offices in Tokyo, Beijing, Hong Kong, Dublin, London,
Munich, Paris, Sydney, and Toronto. For more information, please visit www.guidewire.com.
NOTE: Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire
PolicyCenter, Guidewire BillingCenter, Guidewire InsuranceSuite, Deliver
Insurance Your Way, Guidewire PartnerConnect, and the Guidewire logo are
trademarks or registered trademarks of Guidewire Software, Inc.
Guidewire Software, Inc.
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© Business Wire 2012