Hang Lung Gains Three Top Prizes in Asia Pacific Customer Relationship Excellence Awards

(Hong Kong, June 17, 2013) Hang Lung Properties Limited (HKSE stock code: 101) is proud to announce that the Company has taken home three top prizes at the 2012 Asia Pacific Customer Relationship Excellence Awards (CRE Awards) presented by the Asia Pacific Customer Service Consortium. These prizes are the People Development Program of the Year (Property Management) award, the Customer Service Center of the Year (Property Management) award, as well as the Best Customer Experience Management of the Year (Residential Building) award.

Customer satisfaction has all along been Hang Lung's highest priority, a mission that has been consistently fulfilled through the provision of superbly friendly, responsive and professional services. These awards add to the long list of top accolades Hang Lung has earned, and demonstrate the Company's profound commitment to its customers and the efforts it has made, in particular the launch of the "Hang Lung Star Service Campaign" last year.

Mr. Philip N.L. Chen, Managing Director of Hang Lung Properties Limited, said, "At Hang Lung, we believe that measuring up to our own meticulous standards is the best way to ensure that we live up to our motto 'We Do It Right'. It is a real honor and privilege for the Company to receive the CRE Awards, which speak volumes for our continuous efforts and initiatives to improve customer services over the years. We are extremely grateful for our customers' support and we will continue to provide top-quality services to all our customers with our mission statement - 'We Do It Right'."

Hang Lung treasures human capital, and has been investing heavily in training and people development. The "Hang Lung Star Service Campaign" serves as an excellent example. It involves more than 2,200 Hong Kong and Mainland frontline supervisors and customer servicing staff and covers areas such as customer service flow, grooming and demeanor, plus verbal and non-verbal communication skills. Related training hours have amounted to 28,500.

As well as training, the Company has kicked into top gear the launch of a new uniform campaign, which is expected to give a unified look for the first time for its staff in Hong Kong and mainland China by the end of June.

The annual CRE Awards, launched in 2002, recognize companies, teams and individuals who have demonstrated customer relationship excellence in different sectors while promoting a higher standard of service quality across Asia Pacific. All participants were evaluated through a host of key factors and criteria, which include self assessment benchmarking, business case presentations, mystery calls, onsite review, public web-voting, and a final round of judging by a panel of customer relationship experts.

About Hang Lung Properties
Hang Lung Properties Limited, a constituent stock of the Hang Seng Index and Hang Seng Corporate Sustainability Indices in Hong Kong, is a leading real estate developer in Hong Kong and mainland China. Boasting a diversified portfolio of investment properties in Hong Kong, the Company has progressively branched out into the Mainland since the 1990s, building, owning and managing world-class commercial complexes in key cities that have earned international acclaim for their exceptional quality of architectural design, services and sustainable features.

Riding on the immense success of its two landmark properties in Shanghai, Plaza 66 and Grand Gateway 66, the Company's footprint has expanded to Shenyang, Jinan, Wuxi, Tianjin, Dalian, Kunming and now to Wuhan, following the successful acquisition of a prime site in that city in February 2013, with all the Mainland projects carrying the "66" brand. Subsequent to the grand openings of Palace 66 in Shenyang and Parc 66 in Jinan in the past few years, Forum 66, another world-class investment property in Shenyang, came into being last September. As Hang Lung's business continues to grow, the Company is set to develop into the most admired mega national commercial property enterprise in the market.

Media contact:
Athena Tai
Manager
Corporate Communications
AthenaTai@hanglung.com

Elisa Fong
Assistant Manager
Corporate Communications
ElisaFong@hanglung.com

Download Photos:
Hang Lung Properties clinches three top prizes, namely the People Development Program of the Year (Property Management) title, the Customer Service Center of the Year (Property Management) title, and the Best Customer Experience Management of the Year (Residential Building) title, in the 2012 Asia Pacific Customer Relationship Excellence Awards.
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