Hang Lung Clinches Top Honor at Asia Pacific Customer Relationship Excellence Awards


(Hong Kong, June 16, 2014) Hang Lung Properties Limited (HKSE stock code: 101) is proud to announce that it has been honored with the Customer Relationship Excellence - Outstanding Achievement title at the Asia Pacific Customer Relationship Excellence Awards 2013, presented by the Asia Pacific Customer Service Consortium. This is the highest distinction bestowed on a company in recognition of the depth and breadth as well as the quality of its customer service campaign launched within the region. Hang Lung Properties is the first company in the property development and management sector to have been awarded such an esteemed recognition.

Moreover, Hang Lung Properties has garnered three other prestigious titles at the Awards, namely the People Development Program of the Year (Property Management), the Employee Engagement Program of the Year (Property Management), as well as the Corporate Social Responsibility Leadership of the Year (Property Management).

Mr. Philip N.L. Chen, Managing Director of Hang Lung Properties Limited, said, "At Hang Lung, as we constantly strive to live up to our sustainability vision, we have made every effort to maintain our commitment to the highest quality standards in our services and products provided. This has enabled us to rise above our competitors and inject new energy into the industry to bring customers of our properties or visitors to them a unique and pleasurable experience."

"The CRE accolades are a resounding vindication of Hang Lung Properties' unwavering devotion to its motto of We Do It Right, and a vivid representation of the public's appreciation for the excellent work done by the Company. Undoubtedly, our colleagues are an indispensable part of making all these happen." Mr Chen added.

The visionary principle of We Do It Right has literally formed the core of everything Hang Lung Properties does, from location choice, architectural design, project operation, to customer relationship management and talent development. Viewing sustainability as complementary to and enabling for its business strategy, Hang Lung Properties has taken a holistic approach to consistently improving its services and products that continuously evolve along with its customers' aspirations. The Company also embraces its staff as an invaluable asset, and has invested heavily in staff training and sought to create an environment that stands out as a desirable place in which to work.

We Do It Right extends beyond Hang Lung Properties' core business and embraces the initiatives it undertakes in support of its staff and the community. As Hang Lung Properties enters an exciting new phase in its business expansion, it is apparent that the Company will continue to maintain its high standards in order to become the most admired and leading national commercial property developer in Hong Kong and mainland China.

The annual CRE Awards, launched in 2002, recognizes companies, teams and individuals who have demonstrated customer relationship excellence in different sectors while promoting a higher standard of service quality across Asia Pacific. All participants were evaluated through a host of key factors and criteria, which include self assessment benchmarking, business case presentations, mystery calls, onsite review, public web-voting, and a final round of judging by a panel of customer relationship experts.

About Hang Lung Properties
Hang Lung Properties Limited, a constituent stock of the Hang Seng Index and Hang Seng Corporate Sustainability Indices in Hong Kong, is a leading real estate developer in Hong Kong and mainland China. Boasting a diversified portfolio of investment properties in Hong Kong, the Company has progressively branched out into the Mainland since the 1990s, building, owning and managing world-class commercial complexes in key cities, projects that have earned international acclaim for their exceptional quality of architectural design, services and sustainable features.

Riding on the immense success of its two landmark properties in Shanghai, Plaza 66 and Grand Gateway 66, the Company's footprint has expanded to Shenyang, Jinan, Wuxi, Tianjin, Dalian, Kunming and Wuhan, with all the Mainland projects carrying the "66" brand. Subsequent to the grand openings of Parc 66 in Jinan as well as Palace 66 and Forum 66 in Shenyang over the past few years, Center 66, another world-class investment property in Wuxi, came into operation in September 2013. As Hang Lung's business continues to grow, the Company is set to develop into the most admired mega national commercial property enterprise in the market.

Media contact:
Betty Law
Senior Manager
Corporate Communications
BettyLaw@hanglung.com

Elisa Fong
Assistant Manager
Corporate Communications
ElisaFong@hanglung.com

Download Photos:
Representatives of Hang Lung Properties receive four top prizes at the Asia Pacific Customer Relationship Excellence Awards ceremony, presented by the Asia Pacific Customer Service Consortium.
The four top prizes clinched by Hang Lung Properties are: the Customer Relationship Excellence - Outstanding Achievement title, the People Development Program of the Year (Property Management) title, the Employee Engagement Program of the Year (Property Management) title, as well as the Corporate Social Responsibility Leadership of the Year (Property Management) title.
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