Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and cloud services for customer engagement, unified communications and collaboration, is hosting a free Web event titled, “Are Spreadsheets Consuming Your Planning Process?”

This 75-minute webinar will be held Tuesday, Oct. 6, 2015 at 11:30 a.m. Eastern time (EDT).

Ideal for contact center directors, resource planning personnel, and C-level executives, this webinar will explore inherent problems using manual methods for contact center planning, and share how new automated systems can dramatically improve long-term strategic planning and analysis of staffing requirements.

Webinar presenters will include Forrester Research Vice President and Principal Analyst Art Schoeller, and Interactive Intelligence Solutions Marketing Manager Brian Spraetz.

Also presenting will be The Toronto-Dominion Bank (TD Bank Group) and CenterPoint Energy. Both companies will discuss how they’ve taken a new approach to strategic contact center planning, while revealing some eye-opening returns since making the change.

An extensive Q&A will follow the presentations, during which the presenters will answer live audience questions.

“Companies are continuing to see efforts wasted due to managing critical processes with inefficient spreadsheets,” Spraetz said. “The good news is that it doesn’t have to be that way. This webinar will show companies a new class of advanced strategic planning tools built specifically for contact centers that will greatly improve their planning and budgeting results.”

To register for this Web event, visit: http://www.inin.com/WebEvent.

About Interactive Intelligence

Interactive Intelligence Group Inc. (Nasdaq: ININ) provides software and cloud services for customer engagement, unified communications and collaboration to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 21-year history of industry firsts, 100-plus patent applications and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability and security. The company gives even the largest organizations an alternative to unproven solutions from start-ups and inflexible solutions from legacy vendors. Interactive has been among Software Magazine’s Top 500 Global Software and Services Suppliers for 14 consecutive years, has received Frost & Sullivan’s Company of the Year Award for five consecutive years, and is one of Mashable’s 2014 Seven Best Tech Companies to Work For. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide. For more information, visit www.inin.com.

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

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