INDIANAPOLIS--(BUSINESS WIRE)--
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of
software and cloud services for customer engagement, unified
communications and collaboration, is hosting a free Web event titled, 'Six
Top Challenges of Deploying a Multichannel Contact Center and How to
Beat Them.'
This 60-minute educational Web event will be held Tuesday, Nov. 10, 2015
at 11:30 a.m. Eastern time (EST).
Ideal for contact center managers and anyone responsible for improving
the customer experience, this webinar will show attendees how to:
-
Overcome the challenge of budget/cost, especially for smaller
organizations.
-
Develop the resources and expertise needed to support a multichannel
customer.
-
Leverage the cloud to move beyond legacy contact center
systems/technology.
-
Help your customers adopt new contact channels.
-
Eliminate organizational silos.
-
Make your multichannel contact center a strategic priority that pays
off.
Webinar presenters will include Frost & Sullivan Prinicpal Analyst Nancy
Jamison, and Interactive Intelligence VP of Solutions Marketing Tim
Passios.
A Q&A will follow the presentations, during which presenters will answer
live audience questions.
'Small and mid-size contact centers especially are challenged to keep up
with today's customer expectation of fast and consistent service across
a multitude of communications channels,' Passios said. 'This webinar
will show companies that even with limited resources they can overcome
multichannel challenges to deliver a satisfying customer experience.'
To register for this Web event, visit: http://c3.inin.com/multichannel-contact-center?cid=701E00000015nHY&elqCID=881.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) provides software and
cloud services for customer engagement, unified communications and
collaboration to help businesses worldwide improve service, increase
productivity and reduce costs. Backed by a 21-year history of industry
firsts, 100-plus patent applications and more than 6,000 global customer
deployments, Interactive offers customers fast return on investment,
along with robust reliability and security. The company gives even the
largest organizations an alternative to unproven solutions from
start-ups and inflexible solutions from legacy vendors. Interactive has
been among Software Magazine's Top 500 Global Software and Services
Suppliers for 14 consecutive years, has received Frost & Sullivan's
Company of the Year Award for five consecutive years, and is one of
Mashable's 2014 Seven Best Tech Companies to Work For. The company is
headquartered in Indianapolis, Indiana and has more than 2,000 employees
worldwide. For more information, visit www.inin.com.
Interactive Intelligence is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All other
trademarks mentioned in this document are the property of their
respective owners.
ININ-G
View source version on businesswire.com : http://www.businesswire.com/news/home/20151028005119/en/
Interactive Intelligence
Christine Holley
Senior Director of
Market Communications
+1-317-715-8220
christine.holley@inin.com
Source: Interactive Intelligence Group Inc.
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