Interactive Intelligence Group Inc : Interactive Intelligence Releases Gateway, Media Server and SIP Proxy Combo Appliance, Interaction Edge™
06/05/2012| 10:05am US/Eastern
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Add-on appliance simplifies IT management and reduces costs
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of
unified IP business communications software and services, has released Interaction
Edge™, a combined gateway, media
server, and SIP proxy appliance designed to streamline enterprise IP
telephony deployments.
Interaction
Edge™ provides gateway capabilities enabling
connections between traditional trunk lines and voice-over-IP networks,
and adds media server and SIP proxy functionality in a single appliance.
By combining functionality onto a single appliance, enterprises and
contact centers can simplify IT management and reduce costs, according
to Interactive Intelligence chief marketing officer, Joe Staples.
"Following our overall product strategy of an all-in-one approach to
communications infrastructure, Interaction Edge™ gives
customers a single appliance to manage instead of multiple devices,"
Staples said. "Interaction Edge™ also provides the
advantages of hardware redundancy for disaster recovery and remote
administration, making it ideal for distributed organizations, including
those that use our cloud-based communications-as-a-service delivery
model."
Interaction Edge™ is designed to work with the
Interactive Intelligence all-in-one IP communications software suite, Customer
Interaction Center™ (CIC), which gives mid-size to
large contact centers and enterprises applications such as interactive
voice response, automatic call distribution, multichannel recording,
predictive dialing, unified messaging, and more.
The Interactive Intelligence media server offloads the CIC application
server by handling all audio processing for improved reliability and
performance. Its SIP proxy helps to more effectively route calls between
servers in enterprise IP telephony environments for increased
operational efficiencies and remote survivability.
The gateway capabilities of Interaction Edge™ are
available in one, two, four, and eight-span increments for flexible
scalability.
Interaction Edge™ is currently available in North
America and in many countries throughout Latin America, Europe, Asia
Pacific, Australia and New Zealand. It's offered through the
Interactive Intelligence channel of more than 300 resellers worldwide,
and through its direct sales force.
For more information about Interaction Edge™, visit http://www.inin.com/ProductSolutions/Pages/Interaction-Edge.aspx.
About Interactive Intelligence
Interactive Intelligence
Group Inc. (Nasdaq: ININ) is a global provider of contact center
automation, unified communications, and business process automation
software and services. The company's unified IP business communications
solutions, which can be deployed on-premise or via the cloud, are ideal
for industries such as financial services, insurance, outsourcers,
collections, and utilities. Interactive Intelligence was founded in 1994
and has more than 4,500 customers worldwide. The company is among Forbes
Magazine's 2011 Best Small Companies in America and Software Magazine's
2011 Top 500 Global Software and Service Providers. It employs more than
1,000 people and is headquartered in Indianapolis, Indiana. The company
has offices throughout North America, Latin America, Europe, Middle
East, Africa and Asia Pacific. Interactive Intelligence can be reached
at +1 317.872.3000 or info@inin.com;
on the Net: www.inin.com.
This release may contain certain forward-looking statements that involve
a number of risks and uncertainties. Factors that could cause actual
results to differ materially are described in the company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All other
trademarks mentioned in this document are the property of their
respective owners.
ININ-G
Interactive Intelligence
Christine Holley, +1 317-715-8220
Senior
Director of Market Communications
christine.holley@inin.com
© Business Wire 2012
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