INTRACTVE INTLGNCE : First Financial Asset Management Deploys Debt Collection Solution from Latitude Software
06/30/2011| 10:05am US/Eastern
First Financial Asset Management (FFAM) has reported savings of more
than $250,000 annually as a result of deploying the debt
collection solution from Latitude Software, an Interactive
Intelligence (Nasdaq: ININ) company.
"Latitude software's open architecture and multitude of pre-built custom
interfaces has enabled us to quickly and easily integrate it with our
back-office accounting and IT systems, which has resulted in reduced
labor and programming costs," said FFAM's chief investment strategist
and EVP, Matthew Maloney. "Combined with cost-effective Latitude
licensing and efficiencies gained in our accounting, IT, and client
service departments, we've saved more than $250,000 annually since
deploying the software in 2004."
FFAM, an accounts receivable management and debt purchasing firm,
replaced a legacy debt collection product with Latitude
Center, a software suite designed to streamline and manage the
entire collection and portfolio management process, as well as track
collection agent goals and productivity.
Latitude Center supports FFAM's more than 300 employees,
including collection agents and debt portfolio managers located at the
company's headquarters in Atlanta, Ga., and offices in Phoenix, Ariz.,
and West Palm Beach, Fla.
FFAM selected Latitude Center after a review of competitive
products from some of the most recognized software providers in the
"The Latitude software proved best at scaling to keep pace with our
rapid growth and provided us with the most flexible architecture,"
Maloney said. "We can customize virtually every aspect of the product --
from views and reports, to data and processes. Simply put, Latitude
Center has met all of our needs on both the collection agency and
debt buying sides of our business."
FFAM is also using Latitude
Agency Manager to manage data flow to outsourcing partners; Latitude
Portfolio Manager to manage billions of dollars in purchased
debt owned by its debt buying arm; Latitude
Workflow to assist in the automation and planning of account
collection strategies and moving debt when desired metrics have been
achieved; and Latitude
Exchange to develop data import and export jobs.
"Latitude is always enhancing its products and making sure we're
benefitting from the latest features," Maloney said. "This customer
focus, combined with a decade-long track record of developing critical
solutions for the collection industry have made Latitude a valued and
integral part of our business."
About First Financial Asset Management
First Financial Asset Management Inc. (FFAM), part of the First
Financial Group of Companies, is an accounts receivable management and
debt purchasing firm providing strategic outsourcing and portfolio
acquisition services. Its proven, comprehensive liquidity programs were
designed to enhance the financial performance of credit-intensive
assets. FFAM was founded in 2002 and is headquartered in Atlanta, Ga. It
employs 300-plus people serving more than 100 clients nationwide,
including Fortune 500 and 1000 companies. For more information about
FFAM, visit www.1fam.com,
or call 800 542.8714.
About Latitude Software
Latitude Software, an Interactive Intelligence company, provides debt
collection software and services. Latitude offers hosted and on-premise
solutions that are easy to use and include comprehensive functionality
for faster, more effective debt collection and portfolio recovery. The
Latitude software suite is built using the latest Microsoft .NET
development tools and Microsoft SQL server database technologies.
Latitude was founded in 1997 and serves more than 200 companies
nationwide. Latitude is headquartered in Jacksonville, Florida and can
be reached at 866.396.2599, email@example.com,
or on the Net at www.debtsoftware.com.
About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of
unified business communications solutions for contact center automation,
enterprise IP telephony, and business process automation. The company's
solutions, which can be deployed via an on-premise or hosted model,
include vertical-specific applications for insurance and collections.
Interactive Intelligence was founded in 1994 and has more than 4,000
customers worldwide. The company is among Software Magazine's 2010 Top
500 Global Software and Services Suppliers, and Forbes Magazine's 2010
Best Small Companies in America. The company employs approximately 900
people and is headquartered in Indianapolis, Indiana. It has 19 offices
throughout North America, Latin America, Europe, Middle East, Africa and
Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000
or firstname.lastname@example.org; on the Net: www.inin.com.
This release may contain certain forward-looking statements that involve
a number of risks and uncertainties. Factors that could cause actual
results to differ materially are described in the company's SEC filings.
Interactive Intelligence Inc. is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All other
trademarks mentioned in this document are the property of their
First Financial Asset Management
Matthew Maloney, Chief Investment
Strategist and EVP, 404-523-3280, ext. 1017
Christine Holley, Director of Market
© Business Wire 2011