Liberty Global : Announcing a new partnership with AI Specialists LuminosoLiberty Global has announced that it is to work with Luminoso, the natural language company that provides AI-powered customer...
June 13, 2018 at 10:13 am EDT
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Liberty Global has announced that it is to work with Luminoso, the natural language company that provides AI-powered customer insight, to enhance customer service and engagement initiatives.
Luminoso's natural language technology builds a nuanced understanding of tens of thousands of customer requests, including support tickets, open-ended survey responses or customer reviews. The system then quickly brings to light trending topics and persistent issues. By analyzing customer communications, the Luminoso solution can create meaningful insights that clients such as Liberty Global can use to enhance customer experience.
'We're looking forward to adding Luminoso's proven capabilities to our operations,' said Antonio Carvalho, Vice President, Insight & Analytics at Liberty Global. 'Luminoso's technology will allow us to understand our customers' needs better. It gives customers a more actionable voice and will enable us to improve product offers and deliver an even better customer experience.'
'We're pleased to welcome Liberty Global to the Luminoso family,' said Adam Carte, CEO of Luminoso. 'By taking advantage of Luminoso's common sense natural language technology to learn more about what its customers are talking about, Liberty Global can use these new customer insights to help deliver what customers want, when they want it, and reduce cycle time to operate with greater speed and efficiency.'
Luminoso's common sense natural language service can begin understanding high volumes of text in more than a dozen languages within days. Clients such as Liberty Global can use it to:
Extract value from untapped customer input. Marketing, sales, and customer experience executives make more informed business decisions by thoroughly understanding the Voice of the Customer, even as digital engagement by consumers increases.
Move from anecdotes to quantifiable insights. Rather than pulling samples of open-ended responses, or summarizing feedback via imprecise searches, Luminoso uses all available customer communications to bring to light what people are talking about.
Take timely actions to improve the customer experience. Because Luminoso's software doesn't need months of set-up time, it picks up on new industry terms, customer lingo and other shifting trends right away, so teams can take immediate steps based on those insights.
Liberty Global recently increased its ownership interest in Luminoso to approximately 8% of the company.
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Liberty Global plc published this content on 13 June 2018 and is solely responsible for the information contained herein. Distributed by Public, unedited and unaltered, on 13 June 2018 14:12:08 UTC
Liberty Global Ltd. is a holding company. The Company, through its subsidiaries, is engaged in converged broadband, video and mobile communications and an active investor in infrastructure, content and technology ventures. It has investments in fiber-based and 5G networks. For business and public sector organizations, it provides a complete range of voice, advanced data, video, wireless and cloud-based services across its local broadband networks, as well as mobile and converged fixed-mobile services. It offers broadband and mobile networks under brands, such as Virgin Media-02 in the United Kingdom, VodafoneZiggo in the Netherlands, Telenet in Belgium, Sunrise in Switzerland, Virgin Media in Ireland and UPC in Slovakia. Its global investment arm, Liberty Global Ventures, has a portfolio of more than 75 companies and funds across content, technology and infrastructure, including strategic stakes in ITV, Televisa Univision, Plume, Lionsgate and the Formula E racing series.
Liberty Global : Announcing a new partnership with AI Specialists LuminosoLiberty Global has announced that it is to work with Luminoso, the natural language company that provides AI-powered customer...