Manulife Financial : Indonesia Maintains Steady Growth in 2015

• Net premium income grew 3%, driven by the growth of total renewal premiums
• More than Rp5.6 trillion worth of claims was paid out to our customers
• Manulife takes significant steps towards being a more customer-centric company

JAKARTA - Manulife Indonesia today reported steady growth in its consolidated financial business results for 2015. Net insurance premium income for the year rose 3% from 2014, due to higher renewal premium income for Individual and Group Saving products. Total renewal premiums climbed approximately 16% year-on-year, reflecting strong persistency. Meanwhile, the company's customer base grew 2% to more than 2.2 million.

'The growth in renewal premiums is indicative of the increased trust and confidence our customers have placed in us and reflects the quality of service and advice we offer. The increase in customer base demonstrates our commitment to protect more and more Indonesian families and help them achieve their financial goals,' said Sutikno Sjarif, Director of Manulife Indonesia.

In addition, Manulife Indonesia continues to have a very healthy capital position to support its overall business operations with Risk-based Capital (RBC) of 495%, well in excess of regulatory minimum requirement of 120%.

Priority on Customer Focus
Manulife stays focused on its vision to help people achieve their dreams and aspirations. The company paid out insurance claims, cash surrender values, annuity payments and other benefits worth Rp5.6 trillion, demonstrating its commitment to customers. The company is now entrusted by its 2.2 million customers with assets under management of more than Rp50.2 trillion to manage on their behalf.

Sutikno said, 'Manulife Indonesia's commitment to help customers achieve their dreams and aspirations is reflected by our efforts to offer innovative solutions and provide an unsurpassed customer experience. We continue to make important investments to ensure that we remain relevant to our customers' needs.'

In 2015, Manulife Indonesia launched the country's first straight-through processing (e-Solution) and acustomer website called MiAccount, specifically designed to give customers easy access to their account information and to make a claim. Manulife Indonesia also launched several innovative solutions: MiUltimate HealthCare, a wellness, as charged medical insurance solution, which rewards customers for staying engaged and being healthy through premium discounts on renewals; and MiGolden Retirement, an individual pension solution that allows customers to prepare for a better future.

The company's commitment to better serving its customers' needs has also been recognized by the industry. At the Indonesia Insurance Consumer Choice Award 2015, Manulife Indonesia was named among the Top 3 Best Customer Choice for Life Insurance Company in two categories: Life & Health Insurance and Education Insurance. Manulife Indonesia was also rated 'Diamond' at the Service Quality Award 2015 and ranked first as the best company at the Excellence Service Experience Award (ESEA) 2015 for both Life and Health Insurance categories.

Optimizing & Growing Our Distribution Channels
The company launched a program called 'Mission Extraordinary' to create an elite financial advisory agency to meet the increasingly sophisticated needs of its customers by using a 3-step approach, which is 'Connect, Customize, Grow'.

'We remain focused on quality recruitment and training programs to deliver sustainable growth in our agency channel. To date, we have more than 8,000 professional agents ready to help customers create a customized plan and stay on track to achieving their financial goals,' said Sutikno.

Manulife Indonesia also extended its market coverage and reach with bank partnership distribution. Last year, Manulife launched several new bank partnerships, most notably with Bank Muamalat Indonesia, the country's oldest Islamic bank. Manulife also launched a regional partnership with Bank DBS; credit life deals with Bank Rakyat Indonesia (BRI), the country's largest lender; and a distribution partnership with Bank OCBC NISP.

Financial Literacy Education
Manulife Indonesia continues to support the government's financial literacy programs through its popular educational TV programs, which focus on financial literacy. Millions of viewers tune in each week for the award-winning shows. In 2015, Gaya Hidup Masa Depan (Future Lifestyle) surpassed 110 episodes, while Cerdas 5 Menit (Being Smart in Five Minutes) topped 550 episodes.

'Our focus on financial literacy means we have also taken some innovative and meaningful steps to help nurture the education process, with our TV programs considered real game changers for the industry in Indonesia,' said Sutikno. 'We've worked collaboratively with our corporate office to finalize our Corporate Social Responsibility (CSR) strategy which will focus exclusively on financial literacy and encapsulates an approach that leverages the excellent work already underway with our partner Metro TV, our School Support Program and our own internal employee and sales people engagement initiatives.'

In 2015, Manulife Indonesia completed the rebuild of its sponsored school, SDN 28, in Banda Aceh following the restoration of the school that took place soon after the massive tsunami struck the region in 2004. The School Support Program, which covers 5 area schools, is part of the company focus on enabling the nations' youth and helping solve the problem of universal access to education in Indonesia.

'We will continue to build on our efforts to reinforce financial literacy education in Indonesia as we focus on providing innovative solutions and further developing our digital capabilities to help our customers achieve their dreams and aspirations,' Sutikno concluded.

Disclaimer
Financial numbers presented relate to the Manulife Indonesia legal entities and are prepared in accordance with the Indonesian Financial Accounting Standards (PSAK) by the Accounting Standards Board of the Indonesian Institute of Accountants (DSAK - IAI).

About Manulife Indonesia
Established in 1985, PT Asuransi Jiwa Manulife Indonesia (Manulife Indonesia) is part of Manulife Financial Corporation Group, a Canadian financial services group that operates in Asia, Canada and the United States. Manulife Indonesia offers a wide range of financial services, including life insurance, accident and health insurance, investment and pension plans to individual and group clients in Indonesia. Through a network of more than 11,000 employees and professional agents spread across 25 cities, Manulife Indonesia serves more than 2 million clients in Indonesia.

PT Asuransi Jiwa Manulife Indonesia is registered and supervised by the Otoritas Jasa Keuangan (OJK). To learn more about Manulife Indonesia, including links to follow us on Facebook or Twitter, visit www.manulife-indonesia.com.

About Manulife
Manulife Financial Corporation is a leading international financial services group providing forward-thinking solutions to help people with their big financial decisions. We operate as John Hancock in the United States, and Manulife elsewhere. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. At the end of 2015, we had approximately 34,000 employees, 63,000 agents, and thousands of distribution partners, serving 20 million customers. At the end of December 2015, we had $935 billion (US$676 billion) in assets under management and administration, and in the previous 12 months we made more than $24.6 billion in benefits, interest and other payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong. Follow Manulife on Twitter @ManulifeNews or visit www.manulife.com or www.johnhancock.com

For more information, please contact
Jeane Carolina
Tel: (+6221) 2555 7788
jeane_carolina@manulife.com