PR058/14
3 July 2014

MTR Train Service On-time Performance Stable at 99.9% for First Half 2014

In the first in a new series of regular briefings to keep the public more updated, MTR Corporation today (3 July 2014) reported that overall train service performance remained stable with 99.9% on-time performance in the first half of 2014.
Chief Executive Officer Mr Jay Walder said he was pleased to be able to report consistent
99.9% on-time performance, but that he also recognized the impact of service disruptions on the community. In particular, he noted the serious service disruptions on the East Rail Line in the first half of the year and the steps MTR is taking to address the issues.
Other figures announced today include:

120 days with no service delays of 8 minutes or more in heavy rail

Out of 912,590 heavy rail train trips operated in the period, there were only 78 delays of

8 minutes or more recorded (including 7 that lasted 31 minutes or more)
"In spite of the stable first half train service performance, we do understand that lengthy delays cause inconvenience to our passengers, whether the cause of those delays are within or outside of our control. We work continuously on improvement measures to minimise the number of service disruptions we do have. In the event of a delay, we are focused on keeping our passengers informed and accelerating the recovery and restoration of service. Through continuous investment, we ensure our railway assets are maintained in good working condition," Mr Walder said.
Regarding the East Rail Line incidents caused by sub-quality overhead line insulators in February, the Corporation has taken measures to replace all of the faulty insulators and implemented enhancement measures to prevent similar problems from occurring in the future, including:

Establishment of permanent in-house facilities to conduct high voltage insulator tests,

Strengthening the procurement process to re-emphasise the required specifications when placing orders with suppliers, and

Exploring the market on an ongoing basis to identify higher quality products for purchase.


Mr Walder said that in 2013, MTR put more than $1 billion dollars of resources into the East Rail Line to maintain, renew and upgrade assets and facilities, which is double the amount from when the Corporation began operating the line.

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Along with the Shatin to Centrai Link project, more investments are planned for major upgrades for the East Rail Line including the introduction of new trains, a new signalling system and automatic platform gates at stations, transforming Hong Kong's oldest railway line into one of the most modern in the MTR network.

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Photo caOtion:

Mr .Jay Walcl=r, Chief Executive Officer of MTR Corporation, Operations Director Dr Jacob Kam (right) and Generai Manager- Shatin to Centrai Link Mr Philco Wong (left) report MTR's train service performance remained stable in the first hallof 2014. They aIso highlight the major upgrading works underway for the East Rail Line.

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