NCR TouchPort™70 common-use software, kiosk and services solution will offer shared self-service check-in for SkyTeam Alliance passengers
("China Southern") is expanding the convenience of
self-service check-in for its passengers with the addition
of 28 common-use kiosks from (NYSE: NCR). China Southern
has deployed 15 kiosks at the Beijing Capital Airport and
airports in Guiyang, Zhuhai and Shantou in servicing
domestic flight passengers. The rest will be deployed
at Guangzhou Baiyun International airport in servicing
China Southern's passengers as well as offering shared
self-service check-in for passengers from member
airlines.
NCR has been China Southern's primary supplier of check-in
kiosks, which now total 130, since the carrier's first
purchase two years ago. The self-service solution
allows passengers to check-in, access flight information,
register for membership, scan and print boarding passes,
and check mileage. It includes the NCR TouchPort 70
kiosk, common-use platform software that allows
applications from other SkyTeam Alliance member airlines to
run concurrently on a single self-service device, and
onsite support services to ensure maximum availability.
"The travel industry in China is undergoing development
with huge potential," said Irene Li, general manager of
retail and travel industry of NCR in China. "NCR is
delighted to expand our relationship with China Southern,
which is leading this fast-growing industry by investing in
self-service as a means to improve the passenger experience
and gain a competitive edge."
Expanding self-service check-in has become one of the key
strategies of China Southern in improving its service
efficiency and quality. About 12 percent of China
Southern's passengers have used the kiosks and the rate is
still on the rise.
The NCR TouchPort 70 kiosk comes with a faster processing
speed, which can improve efficiency by reducing passengers'
transaction time. It can also read different barcodes from
mobile devices, drivers' licenses and electronic passports,
which gives the potential for China Southern to develop
paperless self-service check-in in the future.
NCR is the leader in mobile check-in, issuing more than 1.6
million mobile boarding passes per month, as well as the
industry leader in Common Use Self-Service (CUSS) airline
kiosks.
About China Southern Airlines
China Southern Airlines currently operates 342 modern
Boeing 777, 747, 757, 737 and Airbus A330, 321, 320, 319
and 300 jet aircraft serving destinations to 905 cities in
169 countries, forming an extensive network, with
convenient connections to all main cities in the world via
close cooperation with all the SkyTeam member airlines.
China Southern Airlines operates the largest and most
technologically advanced airline fleet as well as the most
extensive domestic air network in The People's Republic of
China.
Currently, China Southern Airlines is the 4th largest
airline in the world and 1st in Asia; ranked as the largest
airline in China for 30 consecutive years and is the only
carrier in mainland China in the world's Top 10 passenger
airlines.
China Southern Airlines is the only Chinese carrier that
has the longest safety record and has earned its top
leadership position in the global aviation industry. By
far, China Southern Airlines was honored by the CAAC with
the "Golden Roc Cup" - the highest-level annual award in
the Chinese aviation industry in five years, accumulated
5.90 Million safe flight hours. It was honored with the
Five-SkyTeam Flight Safety Award by the Civil Aviation
Administration of China (CAAC), the most prestigious award
for safe flight operations in the Chinese aviation industry
in July, 2008.
China Southern Airlines is committed to putting the
customer first and dedicated to exceeding its customers'
expectations by offering reliable, on-time and convenient
quality customer service. China Southern Airlines has been
named the "Best Airline in China" by several international
organizations. Its official website is and Customer Service
& Call Center Hot Line is "95539".
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company
leading how the world connects, interacts and transacts
with business. NCR's assisted- and self-service solutions
and comprehensive support services address the needs of
retail, financial, travel, hospitality, entertainment,
gaming, public sector, telecom carrier and equipment
organizations in more than 100 countries. NCR (www.ncr.com)
is headquartered in Duluth, Georgia.
Follow us on Twitter: @NCRCorporation and @careersatncr
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