TOKYO, JAPAN, March 30, 2012 --- NTT DOCOMO, INC. announced
that today it submitted a report on extensive measures
taken by the company in response to the "Guidance Given to
NTT DOCOMO, INC. Concerning Accident Prevention, Protection
of Secrecy of Communication, and Suitable Control of
Personal Information," which the Ministry of Internal
Affairs and Communications (MIC) issued on January 26, and
in response to a request for a full inspection of network
infrastructure and operations to prevent interruptions in
mobile telecommunications, which was issued on February 22
by an MIC liaison committee on countermeasures against
mobile phone communication failures.
In its report, DOCOMO explains the 16 countermeasures it
carried out, spending 3,940 person-days to resolve
interruptions that occurred in the company's mobile
communications network, and another 17 measures to prevent
similar interruptions from occurring in the future, which
required 65,640 person-days.
DOCOMO also has completed an inspection of its network
infrastructure and operations covering 145 categories and
comprising 256,966 items, which required 90,450
person-days.
As a result of extensive companywide measures and
inspections, DOCOMO has confirmed that its communication
network can be operated stably. Going forward, the company
will continue to strengthen its network infrastructure to
support growing smartphone traffic, including
countermeasures for an increasing volume of control
signals.
Further, DOCOMO has improved its procedures for quickly and
accurately informing customers about the operational status
of its networks. The company has also re-examined its
construction plans and procedures, fully taking into
account the impact on customers.
DOCOMO apologizes sincerely for any inconvenience caused by
past network interruptions and confirms its commitment to
satisfy customers with stable and reliable mobile
communications going forward.
Attached is the summary of DOCOMO's report submitted to
MIC.
(Attachment)
Summary of Measures Taken to Prevent Mobile Communications
Service Interruptions, Protect Secrecy of Communication and
Appropriately Manage Personal Information
About NTT DOCOMONTT DOCOMO is a world-leading
integrated-services company centered on mobility. The company
serves over 60 million mobile customers in Japan via advanced
wireless networks, including a nationwide 3G network and one
of the world's first commercial LTE networks. Leveraging its
unique capabilities as a mobile operator, DOCOMO is a leading
developer of cutting-edge technologies for NFC mobile
payments, mobile GPS, mobile TV, intuitive mobile assistance,
environmental monitoring, smart grids and much more.
Overseas, the company provides technical and operational
expertise to eight mobile operators and other partner
companies. NTT DOCOMO is listed on the Tokyo (9437), London
(NDCM) and New York (DCM) stock exchanges. Please visit
www.nttdocomo.com for
more information.
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