Statement from Permanent TSB

Wednesday 20th December 2017. Permanent TSB has redressed and compensated all 1,980 customers who it has identified as impacted by the Tracker Mortgage issue.

Permanent TSB has provided an update to the Central Bank of Ireland and to the Minister for Finance, Paschal Donohoe TD, in respect of its Tracker Mortgage Examination.

Key Figures:

As Per Statement
of 25th October

As Per20th December

Total Number Of Impacted Customer Accounts

1,971

1,980

Accounts Redressed
And Compensated

1,608

1,980

In line with the Tracker Mortgage Examination requirements, Permanent TSB's work is subject to Central Bank of Ireland review.

The Chief Executive of Permanent TSB, Jeremy Masding, has repeated his apology to impacted customers saying; 'the failures which led to this issue arising should not have occurred. We again apologise to all customers who were impacted by these failures.'

Customers seeking assistance in relation to these matters can call the Permanent TSB help desk on Freephone 1800 804 324 or +353 1 212 4867 [Monday to Friday 08.00 - 21.00 and on Saturday 10.00 - 14.00].

This includes accounts which were identified in 2015 both under the Mortgage Redress Programme (which followed an Enforcement Investigation by the Central Bank of Ireland - CBI) and those self-identified prior to the CBI Tracker Review. This figure also includes 242 accounts which were identified in a former subsidiary of the bank - Springboard Mortgages. The total figure relating to the Tracker Mortgage Examination is 606.

'Redressed and Compensated' includes customers who have been invited to inform PTSB of which account they wish their payment to be made via electronic funds transfer.

14 customers whose mortgages are no longer controlled by PTSB are receiving payments which cover the amounts due for the period their loan was owned by PTSB. They may receive further payments covering the period since their loan was acquired by another entity.

Issued on behalf of Permanent TSB by Gordon MRM
ptsb@gordonmrm.ie
Ray Gordon
Ph: 087 2417373

Permanent TSB Group Holdings plc published this content on 20 December 2017 and is solely responsible for the information contained herein.
Distributed by Public, unedited and unaltered, on 20 December 2017 14:59:06 UTC.

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