Pinnacle Bank is due in town late this month with new black signs, debit cards and Nashville, Tennessee, leadership as it absorbs BNC Bank, effective Sept. 25.
Pinnacle has assured BNC customers that many account details won't change, such as most account numbers. BNC customers can use their existing supply of checks. Statement cycles and office hours also will stay the same and automatic debits tied to accounts will continue uninterrupted, Pinnacle said in a 17-page mailing to customers.
New debit cards will be issued, but customers will use the same mobile banking app and online banking platform. Pinnacle uses the web address mypinnacle.com.
But Pinnacle has acknowledged that BNC has more branches in the Roanoke area than the new owners will need.
Pinnacle plans to close the BNC branch at 3850 Keagy Road in Roanoke on Dec. 15, Pinnacle spokesman Joe Bass said. That will leave three branches in the city, four in Roanoke County and one in Salem, according to the FDIC.
Pinnacle bought BNC Bank and the Bank of North Carolina, based in High Point, North Carolina, this summer in a $1.9 billion deal. That impacted the Roanoke banking market because BNC had two years earlier bought Valley Bank, a longstanding area institution.
BNC absorbed Valley Bank later that year and reflagged Valley Bank locations with its red sign bearing a cardinal. Those signs will be recycled, Pinnacle said.
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